Ageas
Head of IT Workplace Experience
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Head of IT Workplace Experience
Target Start Date: ASAP
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £80,000 - £90,000
Location: Eastleigh hybrid, twice a week.
Closing Date for applications: Monday 17th August
Head of IT Workplace Experience
The Head of IT Workplace Experience is accountable for the strategic leadership, operational performance, and continuous evolution of the organisation’s workplace technology ecosystem, ensuring employees can work productively, securely, and seamlessly across both office-based and remote environments.
The role leads the design, delivery, and ongoing optimisation of the digital workplace experience, including end-user devices, Microsoft 365 and collaboration platforms, endpoint management, workplace technology, and employee experience services. Through effective leadership and innovation, the role ensures workplace capabilities consistently meet business requirements, security obligations, and service expectations while delivering optimal value and digital experience outcomes that exceed market benchmarks.
The role also provides executive ownership of workplace technology assets through the IT Asset Management framework, ensuring robust governance across end-user devices, workplace software, licence consumption, and lifecycle management. This accountability supports regulatory compliance, cost optimisation, operational resilience, and informed investment decisions while maximising the value derived from technology investments.
The role is ultimately accountable for realising measurable business value from workplace technology investments, delivering high levels of employee satisfaction, effective asset and licence control, strong operational performance, and a modern workplace experience that supports the organisation’s strategic ambitions and long-term success.
This role will require occasional travel to our Reigate and Glasgow offices.
Main Responsibilities as Head of IT Workplace Experience
- Contribute to the wider leadership and management of TechOps and IT
- Lead & create a culture of highly performant teams.
- Support the Director of Tech Ops to own the end to end workplace technology vision, ensuring a seamless, secure, and modern employee experience across office-based, hybrid, and remote working
- Translate IT and business strategy into a coherent workplace experience roadmap, aligned to productivity, collaboration, and employee engagement outcomes.
- Act as the single point of accountability for the employee technology journey, from onboarding through daily use and support.
- Champion user-centric design principles, embedding empathy, simplicity, and responsiveness into all workplace services.
- Interpret colleague sentiment, experience data, and insight to remove friction and improve satisfaction.
- Lead the development, adoption, and optimisation of the Microsoft 365 ecosystem, ensuring secure, scalable, and intuitive collaboration services.
- Accountable for roadmap delivery across M365 engineering, endpoint management, and continuous improvement tooling (e.g., experience analytics).
- Ensure modern workplace platforms support anytime, anywhere working without compromising security or resilience.
- Accountable for IT Asset Management outcomes across the workplace technology estate, ensuring end-user devices, workplace software, and licences are effectively governed throughout their lifecycle to support compliance, cost optimisation, operational resilience, and value realisation.
- Provide leadership for on-site and remote workplace services across all Ageas locations (including Eastleigh, Gloucester, Reigate, Manchester, Glasgow, London, and Bournemouth)
- Ensure consistency of workplace experience across locations while allowing for local operational needs.
- Accountable for endpoint strategy and lifecycle management, including build, distribution, refresh, and decommissioning of devices.
- Ensure workplace services comply with security, risk, and regulatory requirements, maintaining an appropriate balance between protection and usability.
- Lead and govern strategic partners and suppliers delivering workplace services (including outsourced and offshore capabilities).
- Accountable for workplace technology budgets, cost optimisation, and value tracking.
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Skills and Experience you need as Head of IT Workplace Experience
- Significant experience in a senior IT leadership role (Head of IT, IT Director, or equivalent).
- Experience providing senior leadership within a Technology Operations or equivalent environment.
- Proven experience leading digital workplace or end-user computing services, ensuring employees can work productively across office-based, hybrid, and remote environments.
- Extensive demonstrable experience building, operating, or evolving modern workplace platforms, including collaboration and productivity services such as Microsoft 365.
- Demonstrable experience managing and reporting IT performance against service and value-based metrics, driving measurable improvements in efficiency, experience, and outcomes.
- Experience leading or governing ITAM-related activity within an enterprise technology environment, particularly across end-user devices, workplace platforms, software licensing, and managed service arrangements.
- Experience using asset, licence, and consumption insight to drive compliance, cost optimisation, lifecycle planning, and improved service outcomes.
- Experience operating within complex, enterprise-scale IT environments supporting large employee populations.
- Experience leading or supporting cultural, operational, or service transformation, particularly where user experience is a key outcome.
Benefits
At Ageas, we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve Top Employer status in the UK.
- Flexible Working: Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop-offs, etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (including bank holidays) and you can buy and sell days.
- Supporting your Health: Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well-Being Activities – Mindfulness.
- Supporting your Wealth: 50% off esure and Sheilas' Wheels motor and home insurance, Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
- Supporting you at Work: Well-being activities, mindfulness sessions, Sports and Social Club events, and more.
- Supporting you and your Family: Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
- Benefits for Them: Partner Life Assurance and Critical Illness cover.
- Get some Tech: Deals on various gadgets including Wearables, Tablets, and Laptops.
- Getting around: Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
- Supporting you back to work: Return to work programme after maternity leave.
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About Ageas
We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative, and innovative place to work. We show this in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. If the list does not cover the support you need, please contact our Recruitment Team to discuss how they can help. We also guarantee an interview for applicants with a disability who meet the minimum criteria for the role. For more information, please see Ageas Everyone.
We have a zero-tolerance approach towards any form of harassment during the recruitment process, ensuring that everyone is treated with respect and professionalism.
Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home, and we’re open to discussing flexible working, including full-time, part-time, or job-share arrangements. To find out more about Ageas, see About Us.
Want to be part of a Winning Team? Come and join Ageas.
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Important Notice – Recruitment Scam Alert
We are aware of fraudulent activity whereby individuals are being contacted with fake job offers claiming to be from Ageas, often for remote roles such as Administrative Assistants. These scams may include offers of high hourly pay and requests for upfront payments or deposits. Please be aware that Ageas will never ask for money at any stage of the recruitment process. Ageas will always ask you to make an application via our Company Websites, and all legitimate Ageas job opportunities are listed on our official careers pages within. Communication will only come from verified Ageas email addresses, and if you are unsure about the legitimacy of a job offer or communications you are receiving, please contact recruitment@ageas.co.uk with the subject FRAUD.
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