Stott and May
Head of IT
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Job Description
Head of IT
Location: London, UK (Hybrid - 3 days per week)
The Role
We are working with an established organisation looking for a Head of IT to lead its IT Support and Infrastructure function. This is a senior leadership role, responsible for managing the internal IT team and third-party technology providers while ensuring reliable, secure, and efficient IT services across the organisation. You will oversee the IT roadmap, infrastructure, service delivery, cyber security, suppliers, and key technology projects, while supporting continuous improvement across the IT function.
Key Responsibilities
- Lead and develop the IT Support and Infrastructure team, ensuring high-quality service delivery.
- Manage the organisation’s Microsoft-based IT environment and infrastructure.
- Oversee cloud, network, server, endpoint, and disaster recovery services.
- Manage external IT suppliers, contractors, contracts, and service levels.
- Own the IT roadmap and lead major technology and service delivery projects.
- Manage IT budgets, resources, and technology expenditure.
- Drive ITIL-based service management, KPIs, and continuous improvement.
- Act as a senior point of escalation for IT and infrastructure issues.
- Oversee cyber security, incident response, data protection, and IT security policies.
- Ensure systems remain secure, supported, appropriately licensed, and compliant.
- Ensure appropriate IT support and infrastructure coverage across the organisation.
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Essential Skills & Experience
- Proven experience as a Head of IT, IT Manager, Infrastructure Manager, or similar senior IT leadership role.
- Strong experience leading an IT Support and Infrastructure team.
- Strong Microsoft technology background across the IT environment is essential.
- Experience managing Microsoft-based infrastructure, cloud services, networks, servers, and endpoints.
- Strong understanding of IT service management and ITIL principles.
- Experience managing third-party IT providers, suppliers, and contracts.
- Experience managing IT projects, budgets, and technology roadmaps.
- Good understanding of cyber security, incident response, GDPR, and data protection.
- Strong stakeholder management and communication skills.
- Ability to balance strategic IT leadership with hands-on operational management.
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Desirable
- Microsoft certifications.
- Experience with Microsoft Azure, Microsoft 365, Entra ID, and Intune.
- Experience overseeing disaster recovery and business continuity.
- Experience within a complex, high-service, or customer-focused organisation.
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