Saïd Business School, University of Oxford
Head of Learning Delivery and Experience
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Oxford Saïd Online
Oxford Saïd Online is an exciting new venture for Oxford Saïd which will build and deliver online programmes across multiple formats, channels, and markets. Tasked with integrating all digital experiences in one place, Oxford Saïd Online will innovate learning experiences over the coming years to offer a comprehensive knowledge tool for practitioners who want to broaden perspectives and make informed choices.
The Head of Learning Delivery and Experience
The Head of Learning Delivery and Experience is a key leadership role responsible for shaping and delivering an outstanding learning experience for Oxford Saïd Online’s global community of learners. Working closely with faculty, Head Tutors, Tutors and programme teams, the postholder will ensure the effective delivery of high-quality academic content and live learning experiences that promote engagement, intellectual curiosity and meaningful discussion.
The role will also lead the student success function, overseeing a team of participant-facing professionals and ensuring learners receive personalised, proactive support throughout their learning journey. Using data and insights to inform decision-making, the Head of Learning Delivery and Experience will drive continuous improvement in learner engagement, satisfaction and retention, while fostering an inclusive and vibrant virtual learning community.
Key responsibilities
- Provide strategic and operational leadership for the Student Success and Academic Success functions, setting clear priorities and objectives that align with Oxford Saïd Online’s strategy and ensuring the teams understand how their work contributes to wider organisational goals.
- Lead, develop and inspire high-performing teams, creating an inclusive and collaborative working environment through effective performance management, coaching, feedback and professional development, while fostering a culture of continuous improvement and innovation.
- Shape and deliver the student experience and academic success strategy, developing a clear roadmap to enhance learner engagement, retention, satisfaction and academic outcomes across Oxford Saïd Online programmes.
- Use data and insight to drive decision-making, establishing effective measures of participant success, identifying trends and opportunities, and translating insights into targeted interventions and improvements to the learner experience.
- Oversee academic delivery and engagement, including resource and succession planning for Head Tutors, Tutors and faculty; recruitment, contracting, onboarding, training and scheduling of tutors; delivery of live academic sessions; and oversight of assignment marking, quality assurance and appeals processes.
- Lead resource and operational planning across Student Success and Academic Success, ensuring programmes have the appropriate capacity, capabilities and support to meet current and future learner needs and deliver consistently high standards of service.
- Design, enhance and embed effective processes and ways of working, ensuring student support, academic management and success-tracking activities are efficient, scalable, well documented and compliant with relevant University policies, quality standards and regulatory requirements.
- Build strong relationships and collaborate across the School, working closely with faculty and key internal and external stakeholders to anticipate emerging needs, respond to developments in online education and educational technology, and identify opportunities to enhance learning delivery and the participant experience.
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Requirements
The postholder will bring substantial leadership experience across student experience, academic management and online education, with a strong track record of improving learner engagement, retention and academic outcomes. They will be confident using data and insight to inform decisions, leading change and developing effective processes in a dynamic environment. Strong communication and stakeholder management skills are essential, alongside experience of educational technologies, VLEs and delivering high-quality, participant-focused services. An understanding of emerging trends in education and student support, with the ability to innovate and build effective operational structures, will also be important.
Ideally, the postholder will also have experience of recruitment and succession planning, an understanding of innovative pedagogy and curriculum design, and experience within the higher education sector, preferably in a commercial environment.
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As part of a globally focused team, the role may occasionally require travel and flexibility to work across different time zones.
Other duties
Undertake other duties as appropriate to the grade and as required e.g. by line manager.
Benefits
Generous holiday allowance of 38 days including bank holidays
- Hybrid working
- Membership of the Oxford staff pension scheme
- Discounted bus travel
- Subsidised onsite catering
- Cycle loan scheme
- Plus, many other University benefits
Application process
You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit: https://www.ox.ac.uk/about/jobs/explore-our-careers/applications-process/pre-employment-screening.
All applications must include:
- CV
- Cover Letter
- Short video submission: In no more than 2½ minutes, please tell us what attracts you to the Head of Learning Delivery and Experience role, the kind of working environment that enables you to do your best work, and which Oxford Saïd value resonates most with you and why.
Once you have successfully submitted your application online, please send your video to vacancies@sbs.ox.ac.uk. by the application closing date. The video forms part of the selection process and will be assessed on the content of your response. If you require a reasonable adjustment or an alternative format as part of the application process, please contact us so that we can support you.
For further guidance and support, please visit https://www.ox.ac.uk/about/jobs/explore-our-careers/applications-process/how-to-apply.
The closing date for applications is 22 September 2026 at 12.00 noon. First-stage interviews are expected to take place online on 30 September 2026 and will be competency-based. Second-stage interviews are expected to take place in person in Oxford 6 October 2026 and will include a task/presentation and interview
Please note, this vacancy may close earlier than advertised if we receive a high number of suitable applications.
Are you interested in joining Saïd Business School’s talent pool or receiving our job alerts? Register at https://careers.sbs.ox.ac.uk/registration.aspx.
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