Lorien
Head of Learning & Enablement
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Head of Learning & Enablement
Salary: up to £60,000
Location: Leeds (would be open for candidates not within this location too)
I am currently supporting a fast-growing SaaS business in the search for a Head of Learning & Enablement to lead the development of their customer education and enablement function.
This is a unique opportunity to take ownership of how customers learn, adopt, and gain value from a sophisticated technology platform. Working closely with Customer Success, Product, Sales, and Technical teams, you will create scalable onboarding programs, certification pathways, and learning resources that drive customer adoption and long-term success.
This is a highly visible role with the opportunity to build and shape the entire learning function, implementing best practices, introducing a Learning Management System (LMS), creating a customer training academy, and establishing a structured approach to onboarding and education.
The Role
As Head of Learning & Enablement, you'll be responsible for designing, delivering, and continuously improving learning experiences for customers and employees. You'll take ownership of the complete learning journey, from customer onboarding and product training through to certification programs, self-service learning resources, and internal enablement initiatives.
The successful candidate will combine strategic thinking with hands-on delivery, helping to build a scalable learning framework that supports both business growth and customer success.
Key Responsibilities
Customer Training & Adoption
- Design and implement structured onboarding programs for new customers.
- Create tailored learning journeys for different user groups and customer personas.
- Deliver engaging training sessions through a combination of:
- Virtual instructor-led training
- Webinars
- Workshops
- On-site customer training
- Help customers adopt the platform effectively and maximize its capabilities.
- Support customers in understanding workflows, integrations, automation, and best-practice platform usage.
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LMS & Customer Academy
- Lead the implementation and ongoing management of a Learning Management System (LMS).
- Build a scalable customer training academy.
- Create self-service learning experiences that support customer growth at scale.
- Monitor training effectiveness, engagement, and completion rates.
- Continually improve learning experiences using customer feedback and usage data.
Learning Content Creation
- Develop engaging training materials including:
- Video tutorials
- User guides
- Knowledge base articles
- E-learning modules
- Best practice playbooks
- Product documentation
- Quick-start resources
- Translate complex technical concepts into accessible learning experiences.
- Maintain and continually enhance all learning content.
Internal Enablement
- Deliver onboarding and product training for internal teams.
- Create structured development programs for customer-facing employees.
- Ensure consistency of product knowledge and messaging across the business.
- Support the growth and development of new team members.
Continuous Improvement
- Drive improvements in customer adoption and engagement.
- Reduce reliance on reactive support through effective education.
- Identify recurring knowledge gaps and learning opportunities.
- Work closely with Product and Development teams to provide customer insights and feedback.
- Establish learning metrics and success measures that demonstrate business impact.
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Skills & Experience
Essential
- Proven experience delivering customer training within a SaaS environment.
- Experience designing and implementing onboarding programs, learning pathways, or enablement initiatives.
- Strong presentation and facilitation skills.
- Experience delivering training both remotely and in person.
- Excellent written communication skills and experience creating learning content.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Strong stakeholder management skills.
- Highly organized with a structured and process-driven approach.
Desirable
- Experience implementing or managing an LMS.
- Experience building a customer training academy or certification program.
- Background in Customer Success, Professional Services, SaaS Implementation, or Product Enablement.
- Experience with workflow automation, APIs, and software integrations.
- Familiarity with tools such as Loom, Notion, TalentLMS, or similar learning platforms.
- Experience working within a high-growth SaaS business.
Why Join?
This is an opportunity to build something from the ground up. You'll have ownership of the learning and enablement function, the opportunity to implement modern learning technologies, and the ability to directly influence customer success, adoption, and retention.
For someone passionate about customer education, SaaS enablement, and creating exceptional learning experiences, this role offers a genuine opportunity to make a lasting impact on a growing technology business.
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