Scissero
Head of Legal Operations (UK)
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Head of Legal Operations, UK
Location: London, UK (Hybrid)
Hours: 9:00am–6:00pm GMT/BST, with flexibility to support colleagues and clients across the U.S., EMEA, and APAC
Reports to: Global Head of Legal Operations
Direct Reports: GMT-aligned PLLs and PLAs
Join Scissero – The Law Firm of the Future
About Us
Scissero is an AI-enhanced legal services company built for financial institutions. We combine expert legal support with intelligent automation, transforming how transactional law is delivered.
We’re not a traditional law firm. We are a diverse and globally distributed team of lawyers, engineers, and innovators working across the U.S, EMEA, and APAC. We believe technology augments, not replaces legal expertise. Our culture values collaboration, inclusivity, and flexibility.
Position Overview
As Head of Legal Operations for the UK, you will be the Global Head of Legal Operations’ right hand in the region – owning how the global operating model runs on the ground in the UK. Working as a local extension of that role, you will translate global standards, priorities, and decisions into operational reality for the UK, and feed local insight, risk, and performance data back up so the Global Head has full visibility and can make better global decisions.
You will own workload and capacity planning, SLA and quality performance tracking, resourcing, vendor and technology adoption, and playbook and template implementation within the UK, always in line with the global framework set by the Global Head of Legal Operations. You will partner with local Sales and Account Management, escalate risk and capacity constraints early, and act as the Global Head’s trusted regional partner – someone they can hand any part of the operating model to and know it will be run to the same standard as everywhere else.
You will lead adoption of our proprietary AI-enabled platform within the UK, driving operational efficiency across document review, deviation identification, and playbook application, and you will own the local data and reporting that feeds into the global reporting suite.
You will also manage hiring, resourcing, and performance for the UK legal operations team, and embed Scissero’s values - Curiosity, Excellence, Client-Centered, Global Collaboration, Ownership, Innovation, and Agility - in how the function operates day to day in the UK.
Key Responsibilities
Operating Model & Delivery
- Own execution of the global operating model – processes, systems, and workflows – acting as the Global Head’s primary point of accountability and delivery in the UK.
- Own workload, capacity, and resourcing planning for the UK, ensuring the team can meet demand and scale to support new and growing accounts.
- Track and report SLA performance, quality metrics, turnaround times, and delivery cost for the UK, escalating operational risk to the Global Head of Legal Operations before it affects clients or revenue.
- Implement and maintain global playbooks, templates, precedents, and workflows within the UK.
- Identify and lead UK process improvement, automation, and scalability initiatives, escalating those with global relevance to the Global Head of Legal Operations for wider rollout.
- Manage local use of the legal technology stack and vendor relationships, in coordination with the Global Head of Legal Operations and the central technology roadmap.
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Hiring
- Open new roles within the UK where required, and draft and finalise job specs for approval.
- Keep close oversight on all open roles and liaise with the Talent team to ensure roles progress effectively, including chasing for updates where needed, and attend the weekly recruitment meeting.
- Oversee the creation and marking of technical exercises, and ensure interviewers within the jurisdiction receive interview training.
Performance & Team Management
- Manage the UK legal operations team, setting clear priorities, standards, and accountability, and ensuring consistent, high-quality management across the team.
- Communicate relevant updates to the team clearly to ensure maximum clarity and transparency (e.g. hiring, training and development, projects, product, and team changes).
- Review and approve PIPs, and maintain clear performance frameworks.
- Deal with escalations from managers on performance and people queries, looping in HR / Global Head of Legal Operations where necessary.
- Monitor team efficiency and capacity, escalating where necessary.
Training & Development
- Own the training and development strategy for the UK team, aligned with the global standards set by the Global Head of Legal Operations.
- Oversee Principal Legal Leads (PLLs) to ensure effective training and upskilling within Pods.
- Identify skills gaps and training needs across the UK team, and design or source programmes to address them, including technical legal training and AI/platform upskilling.
- Ensure new joiners are onboarded effectively and reach full productivity quickly.
- Support career development and progression, working with managers on development plans and succession planning.
- Promote a culture of continuous learning and knowledge-sharing across the jurisdiction.
Account Management
- Own customer health and upsells for relevant customers, acting as a trusted point of contact, handling renewals, dealing with escalations, and ensuring a high standard of service.
- Confirm how new customers are allocated within the jurisdiction, based on live capacity modelling and understanding of team capabilities, including nominating Legal Leads (LLs).
- Liaise with Sales and Global Head of Legal Operations to align legal delivery capacity in the UK with commercial growth plans.
Legal Technology & AI Integration
- Drive UK adoption of Scissero’s proprietary AI-enabled platform, in line with the global roadmap owned by the Global Head of Legal Operations.
- Monitor how the UK team uses AI tools, ensuring consistency, quality control, and full use of platform capability.
- Feed local operational experience and frontline data back to the Global Head of Legal Operations and the wider Product and Engineering feedback loop.
- Maintain regional oversight of technology-assisted legal output, quality, and performance metrics.
- Support the rollout of process and workflow changes within the UK as new AI capability becomes available.
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Experience Required
Essential Criteria
- Law degree (LLB or equivalent), or equivalent qualification and experience.
- 7+ years legal experience.
- 2+ years demonstrable leadership experience.
- Demonstrable experience running operating models, workflows, or delivery processes at scale, ideally within a legal services, ALSP, legal tech, or professional services environment.
- Experience managing capacity, resourcing, and SLA performance for a team or business unit.
- Experience partnering with commercial, sales, or account management functions to align delivery capacity with business growth.
- Strong analytical skills, with experience using data and reporting to drive operational decisions.
- Excellent written and spoken English, with the ability to communicate clearly with legal, commercial, and executive stakeholders.
Preferred Experience
- Experience working with private equity, asset management, hedge fund, or other alternative asset manager clients in the UK.
- Demonstrable experience in a legal operations role within a legal services or professional services business.
- Experience at legal tech, ALSPs, Big 4 legal teams, or in-house legal operations functions within the UK.
- Experience supporting or reporting into a global or multi-jurisdictional leader.
- Experience in a venture-backed technology scale-up environment.
- Familiarity with legal tech tooling, AI-enabled legal delivery platforms, and structured playbook-based service models.
Why Join Us?
- Gain valuable experience at the forefront of AI-enhanced legal services.
- Work with a diverse and innovative global client base, including leading financial institutions.
- Opportunity for professional growth and development in a tech-enabled environment.
- Join a dynamic, enthusiastic, and diverse team committed to collaboration and excellence.
- Learn from experienced professionals across multiple disciplines and jurisdictions.
Global Benefits
- Hybrid and remote working options, with the ability to request to work from other countries (upon request)
- Paid Sick Leave: 7 days per year to recover or care for family.
- Confidential Support: Employee Assistance Programme (EAP) offering mental health and wellbeing support.
- Professional Development: 7 days per year of paid study leave annually for exams and structured learning.
- Annual Bonus: Discretionary and performance based.
- Generous Paid Time Off: 25 days annual leave, plus public holidays.
Inclusivity
At Scissero, we value diversity in all its forms and believe that varied perspectives make us stronger. We welcome applications from candidates of all backgrounds, identities, and experiences and are committed to creating an inclusive environment where everyone can thrive.
Deadline
Close of Business (UK) Friday 3rd October
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