Head of Lettings Administration

Location: Wimbledon, SW19
Salary: £45,000, depending on experience
Hours: Full time, office based five days a week

The Opportunity

A well regarded estate agency in Wimbledon is looking for an experienced tenancy progression professional to step up into a Head of department role. This is a genuine leadership position, taking ownership of the entire tenancy progression function and the team delivering it, rather than simply progressing your own caseload.

You will set the standard for how tenancies move from offer to move in, build a process the whole team can work to, and act as the senior point of escalation when a tenancy needs a firmer hand or a difficult conversation with a landlord or tenant.

The Role

• Leading and developing the tenancy progression team, including workload allocation, training, and day to day performance management
• Owning the tenancy progression process end to end, from offer acceptance through referencing, right to rent checks, AML checks on landlords and tenants, and AST agreements, to move in
• Overseeing renewals, including rent negotiation, new AST agreements, and associated invoicing
• Ensuring rent guarantee and insurance products are managed correctly across the portfolio
• Managing selective, additional, and HMO licensing compliance across the managed stock
• Acting as the senior escalation point for complex tenancies, disputes, and problem cases
• Working closely with the lettings and property management teams, and providing cover for property managers when needed
• Reporting on team performance, pipeline, and compliance to senior management
• Keeping the team, and the wider business, up to speed with the Renters Rights Act 2026 and any further legislative change, and making sure processes are updated accordingly
• Building and maintaining strong relationships with landlords, tenants, and referencing partners throughout