GoPlaces
Head of Live Shopping Operations
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About Go Places:
At GoPlaces, we're revolutionising the world of Social Commerce helping brands thrive in the era of socially enabled transactions. We provide an end-to-end solution that sees us manage everything from logistics and forecasting to affiliate management and Live Shopping - this is where you come in. We are a leading TikTok live shopping agency, providing best-in-class live shopping driven by our exceptional Live Team.
Role overview:
We're looking for a new Head of Live Shopping Operations to lead the team responsible for planning, executing, and optimising every live TikTok shopping session across our client portfolio. That’s over 1,000 hours per month, across more than ten studios, with a roster of 100’s of talented producers & presenters working with our (soon to double) truly exciting list of clients ranging from SharkNinja to Suri.
You'll own the quality and consistency of live shopping output, manage a team of live specialists including strategists, schedulers and talent managers, and work closely with our AI, Client Operations, and Client-facing teams to continuously raise the bar on performance.
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Core responsibilities:
- Lead a team of 8 full time Live Shopping specialists and our pool of talent
- Own the operational playbook; building, refining, and scaling processes
- Set and enforce quality standards across all outputs; from strategy, to set design, and scheduling consistency, holding the team to account for delivering at pace
- Lead the team through large, ambiguous problems; structuring the approach, building buy-in from the organisation, clients and other stakeholders e.g., TikTok
- Shape the team's agenda; providing meaningful coaching, and managing capacity, spotting resourcing risks early and acting before delivery is compromised.
Who you are:
- Will be able to think both tactically and strategically; balancing the priorities of each day, such as leading 5,000 applicant casting days, and the needs of the organisation as we double in size and GoInternational, ensuring our processes, people and technology are scalable and high-performing.
- Proven experience leading a team in a fast-paced environment
- Deep familiarity with operations, organisation design and project management
- Strong track record delivering operations, for example in TikTok live, live TV
- Clear communicator who can manage up, across, and down effectively
- Comfortable with data; able to read performance metrics and act on them
- Background in digital or broadcast production, or social commerce
- Experience working on TikTok shop
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What we offer:
- 15% Bonus
- 25 days holiday + your birthday off + public holidays
- Hybrid working: 3 days in our Archway office and 2 optional WFH days
- Summer working hours – finish at 1pm every Friday from June to August
- The ability to work from abroad for 2 weeks per year
- Quarterly Team Lunches paid for by GoPlaces
- Opportunities at all levels of account management
- Free drinks and healthy snacks in our office, as well as bi-weekly team socials
- Tonnes of GoPlaces merch (bottles, pens, t-shirts, tote bags etc)
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