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Purpose
Reporting to the Chief Commercial Officer, the Head of Lloyd’s & London Market is responsible for developing McLarens’ long-established reputation in the London market, managing existing relationships and seeking new opportunities in the general and specialty adjusting arenas. The role requires a wide knowledge of international markets and carries significant involvement with our overseas teams, notably those from North America, as well as management responsibility for the wider London Market team.
Key Accountabilities
- Lead and coordinate business efforts to protect and enhance McLarens’ established reputation in the London Market
- Focus on continued development and expansion of the business’s claims solutions for the London market
- Develop and execute regional strategic growth plans for the Lloyd's & London Market, collaborating with local adjusting teams, client services teams, senior leadership teams, and London International team
- Develop and execute global specialty line strategic growth plans for the Lloyd's & London Market, collaborating with global specialty line heads
- Identify and capitalise on new business opportunities within the market to drive growth and increase market share
- Oversee the weekly activities of the Lloyd’s and London Market team, ensuring efficient and effective exposure to the London Market
- Build and maintain strong relationships with key clients including at underwriters, brokers, and other stakeholders within the Lloyd’s and London markets
- Provide expert guidance and consultation to clients, ensuring high levels of satisfaction and client retention
- Monitor market trends, emerging risks, and competitive dynamics to inform strategic decisions and innovation within the business
- Effectively communicate market insights to the organisation, ensuring alignment and proactive response to market changes
- Effectively utilise the CRM system and drive usage through the team, monitoring team performance, leads, opportunities, and client engagement
- Undertaking projects and other ad hoc work as required
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Experience and Qualifications
- Established Lloyd’s and London Market personal reputation
- Wide knowledge of international markets, North America especially
- Excellent communication, presentation, organisational, and inter-personal skills
- A proven track record of building strong and trusted working relationships, externally and internally
- Strong stakeholder management with the ability to balance multiple deadlines
- A proven people manager
- Experience of using data reporting and analytical tools, e.g., Power BI
- Personal pride and drive to deliver outputs on time, with a focus on quality and communication
The Workplace
Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise.
Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience.
We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise?
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What Drives Us
At McLarens, our commitments shape every experience - for our clients, our people, and the communities we serve.
- Purpose: Positively impacting people and communities across the globe.
- Progress: Excellence, expertise, and growth opportunities.
- Place: Our culture of empowerment, support, and belonging.
The Benefits
Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive.
Here’s what else we offer:
- Compensation: Competitive salary and performance-related incentives.
- Development: Access to technical training, global knowledge-sharing, and career growth opportunities.
- Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
- Global Exposure: Opportunity to work with colleagues and clients across different countries.
- Inclusive Culture: A collaborative environment where your voice and contribution are valued.
Individual progress, global purpose. It’s all here at McLarens.
Our Company
Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.
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