Huel
Head of Logistics
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Head of Logistics
Getting our products to customers reliably, quickly and cost-effectively is fundamental to Huelās reputation and growth. As we continue to scale rapidly across our DTC, Retail & Amazon channels in the UK, EU and US, we need our logistics and freight operations to keep up with the pace - running smoothly day to day while evolving to support the next phase of the business in the most efficient way. Thatās where our new Head of Logistics comes in to lead this critical function.
The logistics team is based within our wider Operations function. No day is ever the same, but hereās an insight into what you can expect:
- Hold overall accountability for our outbound logistics and warehousing operations across the UK and US, ensuring reliable, cost-effective fulfilment that protects customer availability and service levels across all sales channels.
- Own our inbound freight operation - the movement of raw materials and finished goods around the world, the majority of which is container shipment - working closely with Sourcing and Product Supply to keep the supply chain flowing.
- Manage our 3PL and freight partners to continually improve service, quality and cost, setting clear performance expectations and KPIs, holding partners to account and building strong operational relationships.
- Develop the automation and network strategy for our next phase of growth with our 3PL logistics partners in the UK and US, including CAPEX cases and payback analysis, and lead delivery of agreed initiatives.
- Continuously identify and deliver cost, efficiency and service improvements across the network - from carrier and route optimisation to warehouse operations and freight consolidation - ensuring Huel is always getting a great deal.
- Ensure full compliance with customs, import/export and trade requirements across our UK, EU and US operations, managing risk through robust systems and processes.
- Lead our Customer Supply teams across the UK and US, with overall accountability for order management and fulfilment to our retail and marketplace customers, and operational relationships with key customersā supply chain teams.
- Own logistics and customer service KPIs across all channels, working with Commercial, Product Supply and Finance to resolve issues quickly and ensure financial forecasts accurately reflect logistics requirements.
- Lead logistics capacity planning as part of our S&OP process, ensuring our logistics footprint and partner capacity can keep pace with Huelās growth, new markets and channel expansion, with logistics requirements built into expansion initiatives from the outset.
- Lead, coach and develop a team of c.12 across the UK and US, providing clear direction, structure and inspiration while empowering autonomy across the team.
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What we're looking for in you
This role will best suit someone with 10+ years of experience in logistics, distribution and freight within the FMCG sector or a comparable fast-moving, physical-goods environment. You should also have:
- Deep operational knowledge of order picking, warehousing, transport, outbound distribution and international freight (including container shipping, customs and import/export), across DTC, Retail & Amazon fulfilment.
- Proven experience managing 3PL and freight partners - selecting them, setting them up, holding them to account on service, cost and quality, and building strong long-term relationships.
- Robust numerical and financial modelling skills, with the ability to build CAPEX and payback cases for significant investment and present data-driven recommendations simply to senior stakeholders and at board level.
- Experience leading customer supply, order management or customer service teams in FMCG, with a track record of delivering service levels such as OTIF with major retailers and marketplaces.
- A strategic thinker as well as a strong operator - able to run a reliable operation today while shaping how the network scales and automates for the future.
- Deep experience of line management, leadership, coaching and development for a team of varying skill sets across multiple geographies.
- Strong communication and collaboration skills, able to tie together the activities of diverse teams within your remit and partner effectively across the wider Operations function, Sourcing, Product Supply and Commercial.
- Extremely organised, calm and decisive under pressure, with the ability to deal with ambiguity, take responsibility and get the job done in a fast-paced environment, with a passion for change and continuous improvement.
And as always, weāre on the lookout for new Hueligans who love a fast-paced environment and are always striving to be their best. We want people who arenāt afraid to think differently and push boundaries. If youāre all about setting big goals and believe that amazing things happen through creativity and teamwork, youāll fit right in at Huel!
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What do we offer in return?
We know that at times, our teams face demanding pressures, and exceptional effort deserves meaningful rewards. That's why we've created a world-class perks and benefits program designed to support our Hueligans in achieving their best, both professionally and personally, while celebrating the global impact they're making!
- Hybrid working - We spend Mondays, Tuesdays and Thursdays in the office together. The remaining two days have the option to be worked from home.
- 30 days annual leave PLUS bank holidays
- Free Huel to keep you going
- 2 weeks a year to work remotely from anywhere!
- Dog friendly
- Paid Volunteering Days
- Free on-site gym with free classes, and we will give you your own nutrition plan
- Free on-site wellness area offering infrared saunas and an ice bath
- Free 1-on-1 therapy provided by Self-Space.
- Private Medical and Health insurance for you and your loved ones, including free life insurance covering up to 4x your salary
- Electric Car Scheme with onsite charging
- Cycle to Work Scheme
- Enhanced Family Leave
- Workplace Nursery Scheme
- Paid Employee Referral Scheme
- Biannual events to celebrate success - Have you heard about Huelchella?
We are Hueligans
We know diversity isnāt just important... itās essential. It makes us stronger, sharper, and better at what we do. At Huel, weāre about people, not just sustainable nutrition - real people with different backgrounds, experiences, and perspectives.
We celebrate what makes each of us unique and we actively bring together Hueligans from all walks of life. Because whilst we share the same 7 values, itās our differences that power our thinking, challenge our ideas, and help us build better products for a global community.
Belonging matters here. So does fairness. We want every Hueligan to have the opportunity to thrive, contribute, and be heard - no matter where they come from or what path theyāve taken to get here.
We donāt just welcome diversity of thoughtā¦we go looking for it!
Meet our teams here.
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Jessica, London