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Pet Drugs Online Role
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.
Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience.
Lead Logistics at One of the UK's Fastest-Growing Pet Care Businesses
At Pet Drugs Online, we're passionate about helping pet owners keep their furry family members happy and healthy. With annual sales exceeding £130 million and ambitious growth plans, we're looking for an experienced and driven Head of Logistics Operations to lead our warehousing, supply chain and logistics functions.
This is a fantastic opportunity to take ownership of a high-volume operation, lead a team of around 50 colleagues, and play a key role in shaping the future of our customer experience.
The Role
As Head of Logistics Operations, you'll be responsible for the end-to-end management of our warehouse, logistics partners, facilities and stock operations. You'll ensure products move efficiently from supplier to customer while driving operational excellence, cost efficiency, employee engagement and outstanding service levels.
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Working closely with the Director of Operations, you'll help define and deliver the logistics strategy that supports our continued growth. You'd work in a hybrid manner, with 3/4 days on-site in Keynsham expected per week.
What You'll Be Doing
Operational Leadership
- Lead and develop our warehouse, stock and facilities teams.
- Oversee end-to-end logistics operations, including warehousing, fulfilment, returns, freight and courier management.
- Drive improvements in delivery performance, operational efficiency and customer satisfaction.
- Ensure compliance with all health, safety and operational regulations.
- Manage workforce planning to meet demand during peak trading periods.
People & Culture
- Inspire, coach and develop high-performing teams.
- Create a positive, accountable and performance-focused culture.
- Set clear objectives and conduct regular performance reviews.
- Partner with our People & Culture team to deliver an outstanding employee experience.
Planning & Performance
- Develop and monitor KPIs across operational, financial and people performance.
- Lead forecasting, labour planning and budget management activities.
- Provide data-driven insights and reporting to senior leadership.
- Identify opportunities for continuous improvement and cost savings.
Strategic Growth
- Shape and deliver the logistics roadmap alongside the Director of Operations.
- Build strong relationships with suppliers, couriers and distribution partners.
- Manage third-party logistics and supply chain contracts to ensure exceptional service and commercial value.
- Lead change initiatives, process improvements and operational transformation projects.
What We're Looking For
Essential
- ✅ Proven leadership experience within logistics, warehousing, fulfilment or distribution
- ✅ Strong track record of managing high-performing teams in a fast-paced environment
- ✅ Experience driving operational and process improvements
- ✅ Excellent knowledge of warehouse health and safety requirements
- ✅ Strong analytical, planning and problem-solving skills
- ✅ Experience with stock control systems and operational reporting
- ✅ Confident communicator who can influence across multiple stakeholders
- ✅ Adaptable, hands-on leader with a continuous improvement mindset
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Desirable
- ⭐ Qualification in Logistics, Supply Chain or Project Management
- ⭐ Knowledge of Lean methodologies or similar continuous improvement frameworks
- ⭐ Experience within an e-commerce business
- ⭐ Pet owner (or simply a love of pets!)
Why Join Pet Drugs Online?
- Be part of a successful, high-growth e-commerce business.
- Make a genuine impact on operational performance and customer experience.
- Lead a large, dedicated team in a business that values innovation and continuous improvement.
- Work in a fast-moving environment where your ideas and leadership will shape the future.
Ready to take the next step in your logistics leadership career? We'd love to hear from you.
🐶 Apply today and help us deliver fantastic service to pet owners across the UK. 🐱
What We Offer Our Team
- Healthcare Cash Plan
- Cycle to Work scheme
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Discounted staff pet care
- Access to discounts/cashback with hundreds of participating retailers
Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
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