People First Supply Chain
Head of Logistics & Fulfilment
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Ref: 23526
Your New Job Title: Head of Logistics & Fulfilment
Your New Salary: £75k
Location: Gwent, Wales
Job Type: Permanent
Start Date: ASAP
Hours: 40 hours per week, Monday to Friday, 9:00am to 5:30pm
About the Company
A leading global consumer packaged goods (CPG) business.
The Role
Reporting to the CEO/Managing Director, the Head of Logistics & Fulfilment will lead the company's end-to-end warehousing, fulfilment and outbound logistics operations. This is a hands-on leadership role, working closely with Supply Chain, Demand Planning, Finance and Customer Service to ensure orders are delivered accurately, on time, and cost-effectively.
Operations & Fulfilment
- Oversee three in-house fulfilment sites and 3PL relationships ensuring high standards of accuracy, productivity and customer service.
- Establish and manage KPIs including OTIF, order accuracy, throughput, cycle time and cost per order.
- Oversee goods receipt, inventory control, quality control, picking, packing and dispatch activities.
- Plan labour and warehouse capacity to meet forecast demand, seasonal peaks and promotional activity.
- Standardise processes, SOPs and quality standards across all locations.
- Manage operational budgets, headcount and consumable spend while identifying cost-saving opportunities.
- Ensure compliance with health & safety, employment legislation and product-handling requirements.
3PL & Logistics Management
- Own SLA performance, cost control, inventory reporting and continuous improvement initiatives.
- Evaluate market options and lead future 3PL tenders, transitions or expansions where required.
- Oversee carrier, courier and freight relationships.
- Negotiate contracts and optimise shipping costs without compromising service levels.
- Analyse logistics performance, identify inefficiencies and drive packaging and shipping improvements.
- Manage returns processes to maximise efficiency and stock recovery.
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Systems, Projects & Continuous Improvement
- Use ERP and WMS data to drive operational decisions and performance.
- Lead WMS and logistics technology improvements to enhance visibility, control and efficiency.
- Deliver automation, process improvement and cost-reduction initiatives.
- Foster a culture of continuous improvement through performance reviews and root-cause analysis.
- Develop contingency and business continuity plans covering operational, IT and carrier disruptions.
Stakeholder & Team Leadership
- Collaborate with Supply Chain, Demand Planning, Finance, Customer Service, Commercial and Marketing teams to align fulfilment capacity, budgets and service delivery.
- Provide accurate logistics forecasting and reporting.
- Lead, coach and develop Site Managers and their teams across multiple locations.
- Build a culture of accountability, safety, engagement and high performance.
- Partner with HR on recruitment, development and retention strategies.
Skills & Experience Required
- Extensive logistics, warehousing or fulfilment management experience within e-commerce, retail, FMCG or CPG sectors.
- Proven success managing multi-site warehouse and fulfilment operations, ideally across multiple countries.
- Strong experience managing 3PL providers, including SLA management, contract negotiation and performance improvement.
- Expertise in carrier and freight negotiations across domestic and international markets.
- Track record of delivering measurable service improvements and cost reductions in high-volume D2C environments.
- Strong commercial, financial and analytical skills.
- Experience with ERP and WMS platforms.
- Excellent leadership, communication and stakeholder management skills.
- Solution minded and hands on leader.
- Able to work effectively across cultures and time zones.
Get help with your application
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We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
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