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Head of Maintenance : Residential Portfolio
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The Role: Head of Maintenance
Sector: Residential Real Estate
Location: Greater Manchester
Salary: A GBP 80,000 : A GBP 90,000
Wow Stop the clock : this is a big one and such a cracking opportunity. This Head of Maintenance role goes above and beyond. This is NOT about holding the baby. This is about conducting the orchestra.
A rare, hands-on leadership opportunity to own the full maintenance function for a fast-growing UK residential platform across single-family and build-to-rent homes. This is a genuine build role: you'll create the SOPs, systems, team and supply chain that set the standard for how homes are maintained as the business scales.
The opportunity
Brand:new Head of role reporting to the Head of Estates - you will design and own the maintenance function end-to-end.
- Multi-product residential : single-family and BTR portfolio with real people living in the homes you manage.
- Build from day one : review existing data and processes, then create the operating model, CMMS, asset platform, policies and KPIs.
- Performance culture : a business built for long-term results, not comfort; values are stay grounded, use your judgement, own it, play the long game.
What you'll own
Estates and FM delivery
- Lead reactive and planned maintenance across the portfolio, hitting response times, quality standards and resident communication targets.
- Develop deep knowledge of the existing estate and engage with all new handovers and acquisitions.
- Compliance with building regulations and associated legislation; own safe, compliant ways of working with regional and on-site teams.
- Set clear objectives and KPIs for the function; ensure all works are properly documented, costed and auditable.
- Lead technical diligence on new buildings (handover from development or acquisition) and partner design/development to embed technical and functional requirements in future projects.
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Operating platform development
- Undertake a strategic, data-led review of current maintenance needs; define and build the future operating model as the business grows.
- Support in-house vs outsourced decisions with clear thinking on cost, quality and operational reality. Ticketing systems etc.
Contractor and supplier management
- Set clear expectations with contractors and suppliers; manage performance against them with clarity, not goodwill.
- Hold contractors to account where standards slip; escalate, replace or remediate as required.
OPEX, lifecycle and Capex coordination
- Create, track and deliver the annual maintenance budget; drive OPEX optimisation through smart FM procedures and by eradicating repeat faults.
- Partner finance on spend and ticket analysis, producing regular reports with commentary and forward-looking interventions.
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All About You
- Multi-site residential estates or FM experience at scale; you understand the complexity of occupied homes.
- Hands-on contractor and lifecycle management : setting expectations, managing performance and holding suppliers to account.
- Single-family or build-to-rent experience preferred; Proven track record delivering and optimising FM budgets across geographically diverse estates.
- Technical qualifications (City and Guilds, NVQ or Degree) or 10+ years leading in a technical environment.
- Experience in hyper-growth or growth-stage businesses, building platforms and processes that still work at scale.
- Comfortable juggling competing priorities: reactive maintenance alongside planned works, without dropping standards on either.
- Able to operate where not everything is defined; use judgement, make calls and stand behind them.
- Resident-focused mindset: when maintenance goes wrong, it's someone's home that's affected : you hold that awareness while managing the practical reality.
- See change and ambiguity as opportunity, not instability, in a business that's still evolving.
To be considered, click apply.
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