Citation Professional Solutions
Head of Marketing Operations
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Head of Marketing Operations
Location: Office 4 days per week (Wilmslow), 1 day from home
Salary: Competitive
About Us
We are The Citation Group - Citation Group is a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered.
Citation has achieved strong growth through a combination of organic expansion and strategic acquisitions, continually broadening our expertise, services, and reach to create a one-stop shop that supports businesses across the UK, Canada and Australia.
The Role
In this role you’ll be the driving force behind how marketing gets delivered, bringing structure, pace and clarity to everything the central team produces. From planning and scheduling to resource allocation and quality control, you’ll ensure the right work happens at the right time, with the right people in place.
You’ll spot opportunities to simplify and streamline, identifying overlapping briefs and bringing activity together where it makes sense, always with the goal of improving speed, consistency and the quality of delivery.
Working closely with channel specialists and marketing leads, you’ll create complete transparency around capacity, priorities and timelines, helping teams make informed decisions and deliver with confidence. You’ll balance ambition with practicality, turning plans into action and ensuring great ideas become outstanding campaigns.
You’ll play a central role in shaping how marketing operates, embedding a culture of accountability, collaboration and exceptional delivery.
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Delivery Management
- Own end-to-end delivery of marketing work coming in from across the group
- Manage intake and prioritisation of requests, ensuring fair resourcing and clear turnaround expectations
- Track volume, capacity, and delivery performance; report progress to marketing leadership
- Work across digital, content, design and other teams to support delivery.
Local Marketing Partnership
- Work closely with local heads of marketing across the group on their campaign plans and delivery needs.
- Manage and allocate shared resource across multiple local teams and priorities.
- Balance local campaign needs with overall group capacity.
AI & Technology-Driven Efficiency
- Champion the use of AI tools & agents including other technologies and systems to streamline workflows, speed up delivery, and free up team capacity.
- Identify opportunities to automate repetitive tasks and improve how work moves through the team.
- Own and optimise the operations tech stack (Monday, Trello, Figma, and others) to support scalable delivery.
- Stay close to emerging AI/marketing tools and bring in new ways of working as the team grows.
Process & Continuous Improvement
- Design scalable processes and ways of working that support increasing volume without loss of quality
- Build simple, clear playbooks so the team can operate consistently as it grows
- Create central frameworks that empower more users to execute to high standards.
- Continuously review and refine workflows based on performance data, volume and technology advancements.
About You
- Experience leading marketing operations, campaign delivery, or project management.
- Strong stakeholder management skills: able to work with multiple local marketing leads and balance competing priorities.
- Genuine interest in and experience using AI tools to improve marketing delivery and efficiency.
- Familiar with tools like Monday, Trello, and Figma (or similar).
- Highly organised, pragmatic, and comfortable working at pace in a growing business.
- A natural problem-solver who improves processes as they go, not just after the fact.
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What Success Looks Like
- Scalable marketing processes and operations supporting the needs of the Divisional businesses and their stakeholders.
- Faster turnaround and increased delivery volume, powered by smarter use of AI and technology.
- Strong working relationships with local marketing heads and clear resource allocation across campaigns.
- Repeatable processes that keep pace with the group's growth.
- Effective reporting on progress and delivery of marketing activity.
Perks
- 25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
- Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
- Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
- Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
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