Westpac Institutional and Business
Head of Markets, Trade Floor and End User Support
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Job Description
Title: Head of Markets, Trade Floor & End User Support, International
Location: London
About Westpac:
Westpac is Australia's oldest bank and one of the country's leading financial institutions. Through Westpac Institutional Bank, we provide specialist banking, markets and capital markets solutions to corporate, institutional and government clients globally.
Westpac Institutional Banking Technology International supports our business across Europe, the Americas and Asia, delivering technology services that enable trading, sales, treasury, operations and corporate functions. This newly created role is an opportunity to lead a globally distributed technology support organisation responsible for Financial Markets support, trade floor technology and end user services across our international footprint.
How will I help?
As Head of Markets, Trade Floor & End User Support, International, you will lead the delivery and continuous improvement of technology support services across Financial Markets, Treasury and end user computing environments globally. Reporting to the Head of Technology, WIB International, you will be responsible for driving service excellence, operational resilience and stakeholder satisfaction across teams supporting users in London, Frankfurt, New York and Singapore.
- Lead geographically distributed teams
- Oversee support for critical Financial Markets platforms and trade floor environments
- Partner closely with business and technology leaders to ensure services remain reliable, responsive and aligned to business priorities
- Play a key role in shaping future operating models, driving automation and continuous improvement initiatives, and developing a high performing international support organisation
Key Accountabilities
- Lead Financial Markets technology support services across international locations
- Build strong relationships with traders, sales teams, operations partners and senior stakeholders across the business
- Drive service excellence across production support, trade floor technology and end user support functions
- Lead major incident, problem and service management activities in a fast paced and business critical environment
- Develop and execute the strategy for trade floor support and end user technology services across the international business
- Drive automation, service improvement and operational efficiency initiatives
- Lead, coach and develop teams across multiple countries and time zones
- Maintain high standards of risk management, governance, operational resilience and regulatory compliance
- Manage third party vendors and service providers to ensure strong service outcomes
- Provide leadership reporting and stakeholder communication on service performance, risks and improvement initiatives
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What's in it for me?
This is an opportunity to lead a critical international technology support function within a globally connected banking business. You will work closely with Financial Markets, Treasury and business leaders across multiple regions, helping shape the future direction of technology support services while leading teams supporting front office and business critical environments. You will also benefit from:
- A senior leadership role within Westpac Institutional Bank
- Exposure to global Financial Markets and Treasury operations
- The opportunity to shape and transform technology support services across multiple international locations
- A collaborative and globally connected working environment
- The opportunity to lead and develop an experienced international team
- A comprehensive range of health, wellbeing, lifestyle and financial benefits
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What do I need?
We are looking for an experienced technology support leader with a strong background in Financial Markets, trading floor technology or enterprise technology operations.
- Significant experience in technology operations, production support or service management within financial services
- Strong understanding of Financial Markets technology, users and trading environments
- Experience leading international teams across multiple countries and time zones
- Strong stakeholder management and relationship building skills, including experience working with senior business and technology leaders
- Experience managing major incidents, service delivery and operational risk within complex environments
- Proven experience driving service improvement, operational efficiency and automation initiatives
- Strong leadership, coaching and people development capabilities
- Excellent communication and influencing skills
- Experience supporting Financial Markets platforms such as Murex, ION, Calypso or similar technologies is desirable
- Experience leading trade floor support, desktop engineering or end user support teams would be advantageous
- Experience improving follow-the-sun support models, global handoffs and cross-regional operating practices
What's it like to work here?
Within Westpac Institutional Bank, you will work alongside talented professionals who value collaboration, accountability and strong client outcomes. We are committed to building a high performing and innovative business that supports the growth of our clients while creating opportunities for our people.
How To Apply
If you're an experienced technology leader looking to shape and lead a global support organisation within a Financial Markets environment, we'd encourage you to apply
Click Apply to submit your application.
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