Membership Bespoke
Head of Membership Communities
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Head of Membership Communities
Professional Membership Organisation
Salary: £40,000–£50,000 depending on experience
Location: Predominantly home based, with attendance at the Harpenden, Hertfordshire office approximately twice per month
Permanent, Full Time
Membership Bespoke is recruiting for a Head of Membership Communities on behalf of a leading professional membership organisation.
This is an exciting opportunity for an experienced membership professional with a strong track record of creating, developing, and growing member communities. The organisation has recently introduced a new member platform with community functionality, and a major priority for this role will be turning this into active, engaged, and valuable professional communities.
The Role
Working closely with the Managing Director and as part of the Senior Leadership Team, you will take ownership of membership engagement, communities, experience, retention, and growth. A key focus will be developing the organisation’s member communities, creating opportunities for members to connect, collaborate, network, share knowledge, and become more actively involved.
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Key Responsibilities
- Create, develop, and grow active member communities
- Lead the rollout and growth of communities through the new member platform
- Increase member participation, interaction, and engagement
- Develop communities across different member groups, career stages, and professional interests
- Create opportunities for members to network, collaborate, and share knowledge
- Develop mentoring, events, roundtables, and other community-led initiatives
- Recruit and engage volunteers, ambassadors, and community champions
- Drive membership engagement, retention, renewals, and growth
- Improve the overall member journey, proposition, and experience
- Use member feedback, CRM/AMS data, and insights to improve engagement
- Lead and develop a small Membership Services team
About You
We are particularly keen to hear from established membership professionals who have hands-on experience of building and managing member or professional communities. Community management experience is essential for this appointment.
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You will ideally bring:
- Proven experience creating, developing, and growing member communities
- Experience driving participation and engagement within professional or membership communities
- Strong membership and engagement experience within a professional body, trade association, institute, or similar organisation
- Experience using online member/community platforms to increase engagement
- Evidence of improving member engagement, retention, growth, or value
- Experience developing initiatives such as mentoring, networking, member groups, or ambassador programmes
- Confidence taking ownership, introducing new ideas, and turning them into action
- Strong relationship-building skills with members, volunteers, and senior stakeholders
This role would suit someone who understands that successful membership is about more than communications and renewals – it is about building thriving communities that members actively want to be part of.
To apply, please send your CV to Membership Bespoke.
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