Membership Bespoke
Head of Membership Community
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of Membership Community
Professional Membership Organisation
Salary: £40,000–£50,000 depending on experience
Location: Predominantly home based, with attendance at the Harpenden, Hertfordshire office approximately twice per month
Permanent, Full Time
Membership Bespoke is recruiting for a Head of Membership Community on behalf of a leading professional membership organisation.
This is an exciting opportunity for an experienced membership professional with a strong track record of creating, developing and growing member communities. The organisation has recently introduced a new member platform with community functionality, and a major priority for this role will be turning this into active, engaged and valuable professional communities.
The Role
Working closely with the Managing Director and as part of the Senior Leadership Team, you will take ownership of membership engagement, communities, experience, retention and growth. A key focus will be developing the organisation’s member communities, creating opportunities for members to connect, collaborate, network, share knowledge and become more actively involved.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Create, develop and grow active member communities
- Lead the rollout and growth of communities through the new member platform
- Increase member participation, interaction and engagement
- Develop communities across different member groups, career stages and professional interests
- Create opportunities for members to network, collaborate and share knowledge
- Develop mentoring, events, roundtables and other community-led initiatives
- Recruit and engage volunteers, ambassadors and community champions
- Drive membership engagement, retention, renewals and growth
- Improve the overall member journey, proposition and experience
- Use member feedback, CRM/AMS data and insights to improve engagement
- Lead and develop a small Membership Services team
About You
We are particularly keen to hear from established membership professionals who have hands-on experience of building and managing member or professional communities. Community management experience is essential for this appointment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You will ideally bring:
- Proven experience creating, developing and growing member communities
- Experience driving participation and engagement within professional or membership communities
- Strong membership and engagement experience within a professional body, trade association, institute or similar organisation
- Experience using online member/community platforms to increase engagement
- Evidence of improving member engagement, retention, growth or value
- Experience developing initiatives such as mentoring, networking, member groups or ambassador programmes
- Confidence taking ownership, introducing new ideas and turning them into action
- Strong relationship-building skills with members, volunteers and senior stakeholders
This role would suit someone who understands that successful membership is about more than communications and renewals – it is about building thriving communities that members actively want to be part of.
To apply, please send your CV to Membership Bespoke.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location