Membership Bespoke
Head of Membership Development
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Head of Membership Development
Professional Membership Organisation
Salary: £40,000–£50,000 depending on experience
Location: Predominantly home based, with attendance at the Harpenden, Hertfordshire office approximately twice per month.
Permanent, Full Time
Membership Bespoke is recruiting for a Head of Membership Development on behalf of a leading professional membership organisation. This is a fantastic opportunity for an experienced membership and engagement professional to take ownership of member experience, engagement, retention, and growth.
The Role
Working closely with the Managing Director and as part of the Senior Leadership Team, you will lead the membership function and help shape how the organisation attracts, engages, and delivers greater value for its members.
Key Responsibilities
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- Drive membership growth, retention, renewals, and engagement
- Develop and improve the overall member proposition and experience
- Create engaging member journeys from onboarding through to renewal and progression
- Grow professional communities, networking, and member participation
- Develop member events, roundtables, mentoring, and engagement programmes
- Use member feedback, CRM/AMS data, and insights to identify improvements
- Build strong relationships with members, partners, volunteers, and suppliers
- Lead and develop a small Membership Services team
- Work closely with the MD to identify new ideas and opportunities for membership growth
About You
We are looking for an established membership professional who can hit the ground running and confidently take ownership of the function.
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You will ideally have:
- Strong membership and engagement experience, ideally within a professional body, trade association, institute, or similar membership organisation
- Evidence of improving member engagement, retention, growth, or value
- Experience owning membership rather than purely supporting a membership team
- A creative, energetic, and commercially minded approach
- Confidence working with senior stakeholders, members, and external suppliers
- Good knowledge of CRM/AMS systems and membership data
- The ability to work independently and bring forward new ideas
You do not need to be a systems specialist – the priority is finding someone passionate about membership, engagement, growth, and delivering an excellent member experience.
To apply
Please send your CV to Membership Bespoke.
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