We are looking for a commercially minded, confident, and highly proactive individual with strong sales, business development, and relationship-building skills.

The ideal person will understand how to turn interest into action, how to speak with prospective members, understand what they are looking for, communicate the value of PWN London clearly, follow up effectively, and convert engaged contacts into Premium Members.

Sales experience is therefore one of the most important qualities for this role. This could come from business development, account management, recruitment, partnerships, membership organisations, customer success, entrepreneurship, or another target-driven environment.

We are particularly interested in someone who

• Has a strong commercial and sales mindset.
• Is confident speaking to people and building relationships quickly.
• Is comfortable following up with prospects and asking for commitment.
• Can clearly communicate the value of membership and handle objections.
• Is target-driven and motivated by measurable growth.
• Is a self-starter who can identify opportunities and act without waiting for detailed direction.
• Has an entrepreneurial or start-up mentality and is comfortable building processes from the ground up.
• Can create and execute a membership growth and retention strategy.
• Is confident using data, CRM systems, and performance metrics to track progress.
• Is collaborative and able to work closely with Marketing, Events, Programmes, and Corporate Partnerships.
• Is willing to attend PWN London events regularly and actively engage with members and prospective members.
• Can recruit, motivate, and manage a small team of volunteers around the Membership function.
• Is able to delegate effectively, develop others, and create a structure that does not depend on one individual.
• Takes ownership, follows through on commitments, and communicates progress clearly to the Board.

Experience of professional networks, membership organisations, women’s leadership, entrepreneurship, or community building would be valuable.

The most important qualities are commercial instinct, initiative, relationship-building ability, leadership, and execution. We are looking for someone who is excited by growth, enjoys engaging with people, and wants to build a strong, high-performing membership community around PWN London.

Hybrid

What Will You Be Doing?

We are looking for a proactive, entrepreneurial, and highly self-motivated Head of Membership who will take genuine ownership of growing and strengthening the PWN London community.

This is not a passive or purely administrative role. We need someone with a business and growth mindset who is comfortable starting from the ground up, developing ideas independently, and turning strategy into action without requiring constant direction.

The Head of Membership will be responsible for developing and implementing a clear membership growth, engagement, and retention strategy, with a particular focus on increasing Premium Membership.

Key responsibilities will include

• Developing and owning PWN London’s membership growth roadmap.
• Converting existing free/community members, event attendees, and engaged contacts into Premium Members.
• Developing initiatives to retain existing Premium Members and improve renewal rates.
• Creating a strong and welcoming onboarding journey for new members.
• Regularly engaging with members to understand their needs, experiences, and expectations.
• Developing a compelling Premium Membership proposition and continuously improving member benefits.
• Creating re-engagement campaigns for previous or inactive members.
• Supporting the development of PWN London’s Allyship Membership and other future membership propositions.
• Working closely with Marketing to create targeted membership campaigns, communications, and conversion journeys.
• Working with Events to ensure every relevant event creates opportunities for membership acquisition and conversion.
• Working with Corporate Partnerships to identify opportunities for corporate and employee memberships.
• Attending PWN London events regularly, actively welcoming members and prospective members, building relationships, and promoting membership in person.
• Using our CRM and membership platforms effectively to track prospects, engagement, conversions, and renewals.
• Monitoring membership data and reporting regularly to the Board on performance against agreed KPIs.
• Testing new ideas, learning from results, and continuously improving the membership experience.

We are particularly looking for someone who is a self-starter someone who sees what needs to be done and takes initiative rather than waiting to be given individual tasks.

The successful person should be commercially aware, relationship-driven, organised, comfortable using data, and genuinely interested in building a vibrant professional community.

Above all, we need someone who will treat Membership as one of PWN London’s principal growth engines and who is excited by the opportunity to build something meaningful, measurable, and sustainable.