HM Revenue & Customs
Head of Operational Asset Management and Lifecycle Replacement Programme
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About The Job
Job summary
Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.
Build a Career in Property with HMRC Estates
Estates is at the forefront of delivering the largest property programme in the UK and leading the transformation of the Government estate. Our purpose is to provide HMRC with an estate that is the right size, shape and condition to meet the current and future needs of our customers and colleagues. As a service-focused organisation, we create high-quality, efficient and sustainable workplaces that enable our people to perform at their best.
Job Description
As the Head of Operational Asset Management and Lifecycle Replacement Programme, you will play a pivotal leadership role in shaping the long-term performance, resilience and sustainability of one of the UK's largest and most diverse property portfolios. You will provide strategic direction and assurance for HMRC's operational asset management activities, ensuring that investment decisions are driven by robust evidence, asset intelligence and organisational priorities.
Leading the development and delivery of HMRC's Lifecycle Replacement Programme, you will be responsible for ensuring that assets across the estate continue to support operational requirements, deliver value for money and contribute to our ambition of creating a Net Zero Estate by 2040. Through effective planning, prioritisation and governance, you will oversee substantial investment programmes that maintain, enhance and future-proof our buildings and infrastructure.
You will be instrumental in driving the maturity of HMRC's Asset Management function, embedding best practice and continuous improvement across the organisation. By leveraging asset performance data, risk intelligence and lifecycle planning, you will help optimise investment outcomes, reduce operational risk and ensure the estate remains financially sustainable for the future.
Collaboration and influence will be central to your success. Working closely with senior leaders, technical specialists and operational teams across HMRC Estates, you will champion a 'One Estate' approach, aligning strategic objectives with operational delivery. You will also represent HMRC at cross-government forums and engage with industry partners, ensuring emerging trends, innovation and best practice are translated into tangible benefits for the organisation.
This is a unique opportunity to lead a high-profile function that sits at the heart of HMRC's estate strategy, delivering programmes that directly impact the performance, sustainability and long-term value of the government estate.
Person specification
As the Head of Operational Asset Management and Lifecycle Replacement Programme, you will lead the strategic planning and delivery of HMRC's Lifecycle Replacement Programme, developing short-term (1 year), medium-term (3 year) and long-term (5 to 10 year) investment plans that ensure the estate remains safe, resilient, sustainable and fit for future business needs.
You'll be responsible for navigating complex and often competing priorities, balancing strategic objectives, operational requirements, asset performance, building reliability, affordability and organisational change to deliver the best outcomes for HMRC. Through innovative thinking and evidence-based decision making, you'll shape investment priorities across one of the UK's largest and most diverse property portfolios.
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A key part of the role will be leading the development and management of a robust programme of asset condition surveys and performance assessments, ensuring investment decisions are informed by high-quality data, asset intelligence and risk insights. You'll oversee a significant delegated budget of approximately £5m to £10m annually, managing forecasting, financial performance and programme delivery while ensuring flexibility to respond to changing business priorities and funding requirements.
You will drive value for money through effective commercial and resource planning, balancing affordability with the need to maintain a functional, compliant and resilient estate. This includes making critical asset management decisions, optimising programme expenditure and ensuring investment delivers measurable business benefits.
The role provides an exciting opportunity to shape the future Asset Management function within HMRC Estates. You will lead the development of internal capability, reducing reliance on external consultants over time and building a highly skilled in-house team. Where specialist expertise is required, you will work closely with commercial colleagues to procure and manage consultancy support and industry frameworks.
You will be responsible for developing and presenting strategic performance reports for senior leaders, providing clear insight into programme delivery, financial performance, risks, issues and progress against HMRC's Strategic Asset Management Plan.
Building strong partnerships across HMRC Estates will be critical to success. Working closely with Operational Contract & Commercial, Property, Project and Programme Delivery, Sustainability, Workplace Operations, BIM and technical specialists, you will champion a collaborative 'One Estate' approach, ensuring asset management decisions support wider organisational objectives.
Externally, you will represent HMRC's interests across government asset management and lifecycle replacement forums, building relationships with industry partners and identifying opportunities to adopt emerging technologies, innovation and best practice. You will also lead the development and implementation of asset maintenance strategies and standards, including SFG20, Business Focused Maintenance (BFM) and Condition Based Maintenance (CBM), ensuring investment is targeted effectively, risk is managed appropriately and value for money is achieved.
Essential Criteria
- Demonstrable extensive experience in Asset Management and the tactical planning of lifecycle replacement works.
- Extensive knowledge and demonstrable application of Property Legislation i.e., Planning, Building Control, Statutory Compliance, Commercial Landlord and Tenant. Ensuring relevant factors are considered when preparing the LCR Programme.
- Excellent knowledge and understanding of building fabric and Mechanical and Electrical disciplines
- Commercial and financial awareness with proven knowledge of budgetary control.
- Demonstrable knowledge of the structure of FM contracts with relevance to understanding lifecycle
Requirements
- Have exceptional leadership skills, modelling a strong performance culture.
- The role includes line management of Asset Information Manager.
- Applicants must live in a reasonable travel radius to the regional centre as 60% office working is required.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
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Office closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Qualifications
RICS or CIBSE qualification is essential to this role.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Leadership
- Seeing the Big Picture
Benefits
Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history, full qualifications details and previous experiences.
- A 1000-word personal statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification as outlined in the advert.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.
At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel
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