Unipart
Head of Operational Support
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Head of Operational Support
Location: Broughton, Chester
Salary: £63,000 plus car allowance, 33 days holiday (including bank holidays), pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme
About the Role
As our Head of Operational Support, you will be responsible for supporting the Operations support functions and the Operational team in ensuring the timely and efficient delivery of day to day services to the customer whilst maintaining the highest standards of safety, quality, cost, and delivery. You will be directly responsible for the resource planning and allocation / quality and oversee any project activity on site. As part of your key responsibilities you’ll:
- Lead all Production Control processes for the manufacturing logistics operation, ensuring all operational requirements are met and delivered in a timely manner
- Ensure monthly, weekly, and daily resource planning and allocation is communicated to the Operational team including previous days/ weeks/ months performance, highlighting areas for improvement
- Lead Major projects or programmes to deliver significant business and I.T change in that is critical to customer service, Unipart business development or requiring investment from Unipart to support an agreed business case
- Ensure that operational performance meets business targets and client expectations, driving operational improvements and cost down initiatives based on the principals of the Unipart Way
- Establish and maintain strong working relationships with the client and key suppliers
- Drive a culture of safety, quality, and continuous improvement within operations
- Recruit exceptional people into the business and then develop colleagues through, using succession planning for the future - and have overall accountability for compliance with legal and ethical people management practice, ensuring employee relations success
- Create an environment of continuous improvement to deliver operational and client relation improvements
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About You
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!
- Demonstrable knowledge of production control and resource planning in a 3PL environment
- Ability to adapt to and drive change
- Clear communication skills with the ability to build relationships at all levels
- Process Design and Improvement experience
- Demonstrable experience of leading projects and quality
- Customer focused
About Unipart
We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers’ supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.
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Equality, Diversity, and Inclusion
We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it’s your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you ‘you’ - it is your talent and potential that we value most.
Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.
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