COREcruitment Ltd
Head of Operations
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Head of Operations – Cleaning / Soft Services
London / South East | £75,000 – £80,000 + Profit Share
We're working with a highly regarded, specialist cleaning business that has built a strong reputation for delivering bespoke, high-quality services across corporate and commercial environments. The business is growing, ambitious and entering an exciting next phase, and they're now looking for a senior operational leader who can help take the business to the next level.
This is a role for someone who wants real influence, real responsibility and the opportunity to make a genuine impact. Working closely with the senior leadership team, you'll take a leading role across the operational side of the business. You'll provide direction, develop the existing management structure and ensure the business continues to deliver an outstanding service to its clients.
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You'll also be expected to get involved when needed. This is a hands-on leadership position where visibility, relationships and being close to the operation really matter.
You'll be involved in:
- Leading and developing the operational function
- Supporting and developing operational managers
- Building strong, long-term client relationships
- Driving service quality, performance and accountability
- Identifying opportunities to improve operational efficiency
- Supporting the continued growth of the business
- Developing talent and strengthening the wider management team
- Working closely with the wider senior leadership team
- Taking ownership of challenges and finding practical solutions
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You'll be:
- An experienced leader within commercial cleaning, soft services or FM
- A strong people manager who knows how to get the best from different personalities
- Commercially minded and comfortable having conversations with senior clients
- Confident managing complex contracts and operational challenges
- Hands-on, resilient and willing to roll your sleeves up
- Someone who naturally builds relationships and earns trust
- Comfortable operating in an entrepreneurial, growing environment
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