• Cross-Functional Leader & Compliance Excellence: Act as the Executive Sponsor and primary liaison with the Brand, Culinary, Sales and Supply Chain teams to ensure seamless menu rollouts and supply chain compliance across the franchise network - hold other departments within the business to account for activities that are required for operational success. Proactively resolve systemic operational bottlenecks to guarantee a "right first time" execution of new brand compliance standards by partners.

• Partner Value Maximisation & Retention: Direct and empower Franchise Business Partners (FBPs) to holistically monitor, coach, and improve partner operational compliance. Maximise partner lifetime value and overall system profitability, and own the proactive intervention strategy to support underperforming franchisees and prevent critical partner churn.

• Team Leadership & Capability Building: Mentor, and performance manage the QSR team’s Franchise Business Partners and the Operations Manager & QSR Training Manager. Build a robust team capable of influencing without direct authority, fostering a culture of mutual respect, high performance, and operational accountability among franchisees. Don’t be afraid to have the hard conversations when required.

• Strategic Margin & Supply Chain Intervention: Collaborate closely with Buying & Supply Chain, and Finance functions to protect franchise margins. Ensure franchise compliance with nominated suppliers, optimise central procurement power to combat food inflation for partners, and roll out optimised labour scheduling matrices to help franchisees control costs.

• International Market Expansion & Localisation: Act as the operational architect when expanding into new global markets and countries. Partner with international master franchisees to adapt operating manuals, secure localised supply chains, ensure regulatory compliance, and establish robust training frameworks that safeguard core brand standards while respecting local market nuances.

• Executive Reporting & Partner Forecasting: Deliver high-stakes monthly and quarterly network performance reviews and brand compliance audit results to the Managing Director and the wider Executive Team (including the COO/CEO), clearly articulating franchise health, strategic operational risks, and necessary course corrections.

REQUIREMENTS

• Leadership: Extensive experience operating at a senior leadership level within hospitality, or as a senior customer experience/operations leader within a marketplace or scale-up ecosystem. You have a proven track record of driving operational excellence through the lens of world-class customer delivery.

• International Expansion & Localisation: Experience launching into new countries or global territories.

• P&L & Financial Management: Commercial accountability for large-scale multi-unit networks, with a history of helping partners maximise EBITDA.

• Operational Blueprinting: Ability to design, document, and scale standard operating procedures (SOPs), workflows, and training programs across vastly different brand profiles.

• Data-Driven Performance Management: Proficient in leveraging tech-stack analytics to diagnose performance gaps across the network.

• Supply Chain & Procurement Savvy: Ideally have a strong understanding of central supply chain logistics and procurement strategies to maintain product consistency and combat ingredient inflation for partners.

• Cross-Functional Collaboration: Skilled at acting as the bridge crucial departments.

• Strategic Relationship Builder: Possesses high emotional intelligence (EQ) with the ability to build trust, navigate complex partner dynamics, and align independent business owners with corporate brand goals.

• Franchise Model Expertise: A background in a franchisor environment - with an understanding of franchise agreements and royalty structures - is a plus, but not essential. More importantly, you possess the rare ability to manage "influence without authority," allowing you to align independent partners, cross-functional teams, and external stakeholders around shared operational goals.

• Assertive yet Diplomatic: Capable of firmly enforcing brand standards and auditing compliance while maintaining a collaborative, supportive relationship with franchisees.

• Agile & Adaptable: Thrives in a fast-paced, high-growth environment, with the mental flexibility to jump between different brand identities and diverse international regulatory landscapes.

• Solutions-Oriented Leader: A proactive problem-solver who anticipates systemic operational bottlenecks and implements scalable fixes before they impact the network.

• Right to Work: must hold Right to Work in the UK.

• English Language: Fluent in written and spoken English.

BENEFITS & PERKS

💷Financial

• Share Options - Receive an amount of share options for Sessions Market Ltd.
• Pay day on demand - Access to pay whenever needed
• Expense card - Company Card
• Finance Platform - Access to 'Mintago', Financial Wellbeing Platform

🌴Social, Mental & Physical Wellbeing:

• Hybrid Working - up to 2 days working remotely per week
• Holidays - 25 days + bank holidays + Birthday Off
• Healthcare - Vitality PMI + Healthcare Cash Plan scheme
• Employee Assistance Programme - Support for mental health and legal services
• Socials - Monthly socials
• Dog Friendly - We love our fluffy pals, they're welcome in the office!
• Wear what you like - No suits and ties please, that's so 18th century....

💻Technology Perks:

• Laptop - Apple Mac
• Phone - Apple iPhone and company sim provided

📈Progression & Development:

• High Growth Start Up- This is a great chance to be part of a growing company with plenty of progression opportunities, responsibility from day 1
• Be Inspired - Learn from a team that's scaled some of the UK's biggest consumer companies
• Membership & Qualifications - Sessions have helped support a number of our employees by providing funds for work-based qualifications and memberships

Sessions are a living wage and equal opportunity employer.

All applicants are reviewed 'anonymously' where only work experience and education will be available for the hiring manager to view - all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, neurodiversity