Supertouch
Head of Operations
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Head of Operations
Smethwick, West Midlands | £50,000–£55,000 depending on experience | Reporting to the Managing Director
Protective workwear with a conscience
Established in 1996, Supertouch is one of the UK's leading manufacturers and suppliers of PPE and workwear. We employ around 65 people from our head office in Smethwick and over 700 people at our own garment factory in Karachi, Pakistan. As an ethically run family business, half of our profit goes to charity through the Balqees Welfare Foundation, helping to raise people out of poverty, fight illness and gain an education in our communities.
The opportunity
This is a senior, hands-on leadership role with real authority. You'll lead a team of 18 across our distribution centre, from receiving and picking through to packing, dispatch, returns and replenishment, and you'll be the person accountable for keeping us performing against OTIF, order accuracy and productivity targets.
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- Lead a team of 18 across the distribution centre
- Be accountable for performance against OTIF, order accuracy, and productivity targets
- Own Health & Safety and Environmental policy across the business
- Drive continuous improvement across the warehouse
- Maintain ISO 9001, ISO 14001, and ISO 45001 accreditations
- Manage operational budgets
- Be a visible, trusted presence on site, including as a key holder
You'll report directly to the Managing Director, with the scope to shape how our operation runs as the business continues to grow.
What you'll bring
- Proven experience leading warehouse, distribution, or operations teams, ideally within a fast-moving product business
- Strong organisational and people management skills, with a genuine "can do" approach to problem solving
- Experience working within ISO 9001, ISO 14001, and ISO 45001 management systems, including internal and external audits
- A solid grip on Health & Safety, with IOSH qualifications desirable
- The ability to plan ahead and keep a team aligned to clear, well-communicated goals
- Confidence managing budgets and driving cost efficiencies without compromising standards
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What's on offer
- £50,000–£55,000 depending on experience
- A senior role reporting directly to the Managing Director, with real ownership and autonomy
- Company pension scheme
- 23 Days annual leave plus bank holidays
- EV charging on site
- The chance to work for a family business where your work directly supports people out of poverty, into education, and towards better health
If you want an operations role where the standards you set genuinely protect people, both the colleagues you lead and the customers who rely on our products, we'd love to hear from you.
Apply now to become part of Supertouch's story.
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