Smart Digital
Head of Operations
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Location: Chiswick
Salary: Competitive basic plus benefits
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Location: Chiswick
Salary: Competitive basic plus benefits
About Smart
With millions of people switching their TV, Broadband, mobile, energy and insurance suppliers every year, Smart is changing the way the people enjoy their everyday services. We stand out from the crowd for our digital mindset and the way we enable customers to stay in control.
Smart is set to become the UK’s leading multi-play challenger offering truly differentiated convergent services to consumers and the convenience of getting quality and value from a trusted brand.
Responsibilities
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Principle Responsibilities
- Manage the day-to-day business operations to support the delivery of a best in class customer experience across telecoms, energy and insurance services.
- Secure successful transition to operations of new product launches.
- Lead the delivery of all business support activities across the business to include telecom, energy, insurance, Property, IT, Distribution, Health & Safety and Insurance.
- Manage multiple stakeholders across the business as well as manage the external relationships with all suppliers.
- B2B client management, including resolving client issues and queries in a timely manner.
- Ensure buildings/clients comply with all pertinent legislation.
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Required Competences
- Extensive knowledge of the telecommunications business particularly in fixed line, broadband, and mobile.
- A strong sense of commercial acumen including working with budgets, suppliers, and contractors.
- Extensive customer service experience.
- Excellent problem-solving skills with a ‘can do’ attitude.
- Knowledge of Health and Safety and commercial buildings legislation would be an advantage.
- Excellent organizational skills and a keen eye for detail.
- Strong IT skills including MS Office.
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