Chelsea and Westminster Hospital NHS Foundation Trust
Head of Operations and Business Development - Private Care
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A unique and exciting opportunity has arisen for a dynamic and ambitious healthcare leader to join the senior leadership team at Chelsea and Westminster Hospital as Head of Operations and Business Development for Private Care.
Accountable to the Divisional Director of Operations, the post holder is a key member of the Private Care leadership team, working closely with the Clinical Director, General Manager and senior nursing leadership. The role combines operational accountability with a strong strategic and commercial focus, supporting both the delivery and growth of Private Care services across the Trust.
The post holder will be responsible for delivering high-quality, patient-centred services while achieving financial, performance, productivity and workforce objectives. They will also play a pivotal role in driving income growth through service development, innovation and market expansion, ensuring alignment with the Trust’s commercial strategy.
Working collaboratively with clinical leads, consultants and corporate teams, the post holder will lead operational and business development functions, ensuring efficient service delivery alongside the identification and execution of new opportunities.
The role requires strong stakeholder engagement with consultants, insurers and partners to grow activity and income. The post holder will work across all Trust sites, primarily based at Chelsea, supporting delivery of the Private Care business plan and sustainable growth.
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In partnership with the Private Care operational team, General Manager, Clinical Director and Lead Nurse, the Head of Operations and Business Development will lead the delivery of safe, high-quality, patient-centred care, ensuring excellence in quality, safety and patient experience.
The post holder will ensure robust clinical governance and full compliance with regulatory and Trust requirements, while overseeing operational planning and day-to-day service delivery to meet activity and performance targets.
They will drive strategy and service improvement, identifying opportunities for innovation, growth and enhanced patient pathways, alongside accountability for performance management across quality, activity and financial metrics.
The role includes responsibility for the effective management of financial and physical resources, ensuring optimal use of capacity and strong budgetary control.
The post holder will lead strategic planning and complex change programmes, including new service development and commercial initiatives, while providing visible leadership, workforce management and fostering a high-performing, inclusive team culture.
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Private Care at Chelsea and Westminster Hospital provides services to patients from the UK (e.g. self-pay and PMI), as well as patients from overseas who have travelled to the UK for treatment. The service also caters for international patients whose care is funded through embassy arrangements.
Private Care at Chelsea and Westminster Hospital has grown by over 10% per annum in recent years and is now the sixth largest NHS Private Patient Unit (PPU) by revenue in the UK. The directorate includes the following services: The Kensington Wing (Private Maternity), The Fertility Centre, The Chelsea Wing (Private Adult Inpatients), Westminster Wing (Outpatients), Private Paediatrics and Private Care at West Middlesex.
Revenue generated by Private Care is reinvested back into the hospital to support NHS services.
For further details / informal visits contact:
- Name: May Hanlon
- Job title: General Manager - Private Care
- Email address: may.hanlon3@nhs.net
- Telephone number: 07446768575
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