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Head of Operations / Branch Manager : Estate Agency
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Head of Operations / Branch Manager
An opportunity has arisen for a Head of Operations / Branch Manager to join a well-established independent estate agency with a strong presence in the local residential property market.
As Head of Operations / Branch Manager, you will report to the Director, overseeing day-to-day operations, leading the team, driving business growth and deputising when required. This is a full-time role offering salary range of GBP 35,000 - GBP 40,000 (negotiable) and benefits.
This is a hands-on leadership role involving business development, winning new instructions, building client relationships and supporting revenue growth.
You Will Be Responsible For
- Conduct regular team meetings and one-to-ones to review progress and resolve challenges.
- Monitor performance against key measures, including pipeline activity, conversions, instructions and revenue.
- Identify development requirements and provide coaching to improve individual and team performance.
- Oversee compliance with AML, GDPR, Trading Standards and applicable property legislation.
- Work alongside the Property Manager to ensure the managed lettings portfolio is maintained to the required standard.
- Prepare operational and performance updates for senior management.
- Generate new opportunities through valuations, instructions and the acquisition of landlords and vendors.
- Develop and maintain relationships with clients, property developers and relevant local contacts.
- Support marketing initiatives and activities designed to strengthen the agency's local presence.
- Identify opportunities to expand the managed lettings portfolio.
- Manage recruitment activity when vacancies arise, including candidate screening, interviews and onboarding.
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What We Are Looking For
- Previously worked as Estate Agency Branch Manager, Estate Agency Manager, Sales and Lettings Manager, Operations Lead, Area Manager, Estate Agent Manager, General Manager, Operations Manager, Regional Manager or in a similar role.
- Possess leadership experience within estate agency or residential property.
- A strong record of leading, developing and improving team performance.
- Commercial awareness with an understanding of revenue generation and business growth.
- Understanding of relevant property legislation and compliance requirements.
- Proven ability to develop new business and build lasting client relationships.
- Excellent organisational skills with the ability to manage multiple priorities within a busy office.
- Strong communication skills when dealing with clients, employees and senior management.
- ARLA qualification would be beneficial.
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This is an excellent opportunity for an experienced estate agency leader to take a senior operational position and play a key role in driving team performance and business growth. Apply today to be considered.
Important Information
We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
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