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Head of Operations : Established Branded Restaurant Group
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Location: London with National Travel
Salary: Up to £120,000
We are working with a large, established restaurant group looking for a Head of Operations to lead performance across a significant national estate.
This is a hands-on senior operations role, leading a team of experienced Area / Operations Managers and working closely with the Operations Director to make sure restaurants are performing consistently across people, standards, sales, and profitability.
There is change happening across the business, so they need someone who can bring energy, clarity, and consistency to the operation, getting close to the restaurants, supporting the senior team, and making sure plans actually land at site level.
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The Role
- Lead and develop a team of Area Managers
- Take ownership of operational performance across a large restaurant estate
- Drive sales, labor, margin, and overall restaurant profitability
- Improve consistency across service, standards, and guest experience
- Spend significant time in the restaurants, understanding individual site performance
- Coach and challenge operational leaders to improve performance
- Work closely with People, Finance, Marketing, and Property teams
- Support new initiatives, openings, and changes across the estate
- Ensure clear communication between restaurants and the wider business
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The Person
- Head of Operations or established senior multi-site restaurant experience
- Experience overseeing a sizeable portfolio of restaurants
- Strong track record of leading Area / Operations Managers
- Commercially strong and confident across restaurant P and Ls
- Very comfortable getting into the detail of individual site performance
- Strong people leader who can coach, challenge, and develop teams
- Comfortable within a large, fast-moving restaurant business
- Visible, straightforward, and operationally focused
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