Who We Are

Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.

The Role

The Head of Operations holds end-to-end operational, commercial, technical, and compliance accountability for all Fixatex’s contracts outside one significantly sized client – approximately £5m–£10m of annual revenue spread across multiple clients, work streams, and project types. The portfolio is anchored by two priority G15 housing association clients – L&Q (London & Quadrant) and NHG (Notting Hill Genesis) – and is complemented by a long tail of ad-hoc and standing accounts in social housing, property management, and building-contractor markets. Scope spans all four Fixatex disciplines: fire safety equipment, security, electrical maintenance, compliance, and small project / installation works. Reporting to the Chief Operating Officer as the direct peer to the Head of Operations – Peabody Housing Trust, the post-holder leads a multi-disciplinary department – 5 Contract Managers (typically aligned by work stream, with account responsibility for the priority clients) and their respective Supervisors, Administrators, and Engineers – and is accountable for KPI performance, statutory compliance, P&L delivery, and client retention across the portfolio.

Responsibilities

• Own end-to-end operational, commercial, and compliance delivery of Fixatex’s Rest of Business portfolio (c. £5m–£10m p.a.) across all four work streams: fire safety equipment, security, electrical compliance, and small project / installation works.
• Act as Fixatex’s senior point of contact for the two key clients, L&Q (London & Quadrant) and NHG (Notting Hill Genesis), with personal accountability for the client relationship, account growth, satisfaction, and contract retention.
• Lead, coach, and develop a department – 5 Contract Managers (each predominantly aligned to a work stream, with account responsibility for the priority clients) and their respective Supervisors, Administrators, and Engineers.
• Manage the long tail of smaller ad-hoc and standing accounts (property managers, building contractors, and smaller housing providers), ensuring responsiveness, profitability, and a consistent quality of service across the portfolio.
• Direct line and people management of Contract Managers, Qualified Supervisors, Administrators, Site Supervisors, Engineers, and Improvers. Following the People Manager guide to ensure that you build a high-performance team, create an accountable and values-driven culture, and nurture the growth and development of team members.
• Own the Rest of Business P&L with support from the Finance Function, including annual budget setting, monthly forecasting, work-in-progress, WIP-to-cash conversion, GP% by client and by work stream, sub-contractor spend, and overhead control.
• Direct the planning and scheduling of PPM programmes, reactive works, and project / installation programmes across all four disciplines, balancing capacity, skills mix, and client priorities.
• Ensure 100% statutory compliance across the portfolio against the applicable standards and regulations, including company policies and procedures.
• Discharge supplier-side Principal Contractor duties under CDM 2015 for all Fixatex-led and sub-contracted activity in the portfolio, including Project / Construction Phase Plans for installation works, RAMS sign-off, and RIDDOR reporting within one Working Day.
• Govern any sub-contractors used to flex capacity – pre-qualification, back-to-back contracting that flows down client obligations, monthly performance reviews, and audit of sub-contracted activity, where authorised by company Directors.
• Drive project / installation work governance – tender review, scope and price assurance, programme management, change-control, snagging, and final-account close-out.
• Lead the new-business and renewal cycle across the portfolio, working with Business Development on bid input, pricing, and mobilisation of new contracts.
• Provide monthly portfolio reporting to the COO, including KPI / SLA performance by client, P&L vs budget, pipeline, risks, and remedial actions.
• Work as the direct peer to the Head of Operations – Peabody Housing Trust, sharing best practice, resource, and out-of-hours cover where commercially appropriate, and ensuring a consistent Fixatex operating model across the whole business.