Pentasia
Head of Operations (French Speaking)
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Head of Operations (French, Online Gaming)
Location: London (Hybrid)
Salary: Circa £90k DOE
Job Summary
We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets.
The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets.
This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets.
Responsibilities
- Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs
- Work closely with Regional Operations Managers to monitor and improve performance across their respective markets
- Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement
- Act as a key liaison between local teams and central functions, ensuring effective communication and execution
- Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow
- Support market entry and exit decisions by providing operational and performance insights
- Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour
- Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership)
- Ensure consistency in operational processes and customer experience across all markets
- Contribute to improving operational frameworks and efficiencies across the business
- Support budget awareness and contribute to commercial decision-making through performance insights
- Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets
- Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making
- Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience
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Requirements
- Experience in online gaming, betting
- Fluency in French language is preferred
- Experience in operations, commercial, or multi-market roles
- Proven ability to work in a fast-paced, dynamic environment with changing priorities
- Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding
- Experience working with data to support decision-making and performance improvement
- Strong stakeholder management and relationship-building skills across multiple teams and geographies
- Willingness and flexibility to occasionally travel across African markets when required
- Excellent written and spoken communication skills in English; French is a plus
- Experience in emerging markets or Africa is beneficial
- Exposure to digital/online business models
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Personal Competencies
- Strong operational mindset with the ability to balance execution and commercial thinking
- Comfortable working in a fast-paced, evolving, and sometimes unstructured environment
- Ability to build and maintain strong relationships across distributed teams
- Adaptable and flexible, with a proactive and problem-solving approach
- Strong organisational and prioritisation skills
- Effective communicator with the ability to influence and align stakeholders
- High level of emotional intelligence and teamwork
- Ability to manage ambiguity and respond effectively to changing business needs
- Results-oriented with a focus on continuous improvement
- Entrepreneurial mindset with a willingness to take ownership and drive outcomes
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