Confidential
Head of Operations (Gibraltar)
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About Us
One of the world's top-ranked cryptocurrency exchanges, we support over 50 million registered users across more than 100 countries — from spot and derivatives trading to structured wealth management. If you thrive in fast-moving environments and want your work to matter at scale, you'll fit right in.
The Role
We are hiring a Head of Operations to build and lead the operational function for a regulated business at a formative stage of growth. This role exists to build a strong operational foundation, put scalable processes and controls in place, and ensure the business is equipped to operate in line with regulatory expectations from day one. Reporting into senior leadership, this person will play a critical role in shaping how the business runs, manages risk, and scales sustainably.
Open to candidates across the UK. The successful candidate must be willing to relocate to Gibraltar independently — no relocation support is provided. Eligibility for local regulatory approval is required.
What You'll Do
- Lead the operations function end to end, building clear processes and controls that improve efficiency, consistency, and oversight.
- Design and implement operating procedures that meet regulatory and governance requirements, while working closely with Compliance, Risk, and other stakeholders to keep operations aligned with the firm's control framework.
- Oversee core operational workflows and identify process gaps, turning them into structured improvements that make the business more scalable and resilient.
- Provide clear management reporting on operational performance, risk points, and enhancements, while helping build an operating model that supports growth in a regulated environment.
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What We're Looking For
Must-haves
- You have worked in a regulated environment and understand the standards expected in that setting.
- You have strong operations experience and have owned processes, controls, or workflow improvements in a regulated environment, working cross-functionally with Compliance, Risk, or similar teams.
- Willing to relocate to Gibraltar or Spain (within 30 miles) independently, and eligible for any required local regulatory approval.
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Strong-to-haves
- Experience in digital assets, financial services, or another regulated sector with complex operational requirements.
- Exposure to payment operations, OTC trading, settlement, or related transaction flows.
- Familiarity with AML/CTF controls, client asset handling, or operational resilience in a regulated business.
Why Join Us
- Work on real, complex risk challenges at one of the world's leading crypto exchanges — your work directly helps protect the integrity of a platform used by millions of users globally.
- Operate at the frontier of TradFi and crypto convergence, where the landscape is evolving fast and sharp risk judgment has genuine impact.
- Join a remote-first global team that moves fast, values ownership, and gives you the space to do your best work.
- Grow alongside a platform scaling rapidly across new markets, products, and asset classes.
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Jessica, London
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