Sound Minds
Head of Operations
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Job Title: Head of Operations
Salary: £42,833 per annum FTE (salary will be 0.8 x £42,833) & 3% contribution to pension
Hours: 28 hours per week, including the core days of Tuesday and Thursday
Location: This is predominantly an on-site role, working from Sound Minds premises (20-22 York Road, SW11 3QA) with occasional working-from-home time as agreed with CEO.
Reporting to: CEO
Responsible for: Administrator, Peer Support Workers x 3, Senior Peer Support Worker & Coordinator, Canerows Programme Manager, Community Development Worker
Length of contract: To 16/6/30, renewable depending on funding
About Sound Minds
Sound Minds is a user led charity channelling the power of creativity and peer support to improve the lives of people living with lived experience of mental ill health. We are an Arts Council NPO and our Battersea studios house a creative community with music rehearsal, tuition, recording, creative writing, visual art studios, and a choir. Our peer support programme delivers two lunch time drop-ins, ward visiting at Springfield Hospital, post discharge support, and we employ community Peer Support Workers who take referrals from the local NHS Trust.
Purpose of the Job
The Head of Operations is a member of the senior leadership team at Sound Minds and leads the management and day-to-day operations of a vibrant community premises.
Sound Minds is in a period of review and consolidation, following growth of its programmes and having secured Arts Council England National Portfolio Organisation status. The Head of Operations will further develop and implement robust systems to support this growth and the charity’s future aims.
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The role leads on all operational, health and safety, premises, IT, systems, human resources, evaluation, and reporting activity. The Head of Operations manages the delivery of Sound Minds’ Peer Support service and will act as Deputy Designated Safeguarding Lead. They deputise for the CEO as required.
They will assist the CEO on maintaining key relationships with external stakeholders and external communications.
Sound Minds is a creative place, and the Head of Operations will need a passion for organisation and administration.
Key Responsibilities
- Lead and manage all aspects of operational, health and safety, premises, IT, systems, human resources, evaluation and reporting activity.
- To work within policy and guidelines for health and safety, safeguarding and risk management promoting a safety conscious culture and ensuring that Sound Minds fulfils its responsibilities under the law as an employer and service provider.
- To develop and manage and maintain Sound Minds studios, ensuring adequate infrastructure and resources including refurbishments, relationships with landlords, and the purchase of utilities.
- To manage a programme of facilities renewal, repairs and servicing for the premises.
- To manage the delivery of Sound Minds’ Peer Support service, ensuring supervision needs for staff are met, developing and implementing necessary systems, liaison with external stakeholders and in particular the NHS Trust.
- To oversee the referral process for new members and lead on the development of a new CRM solution.
- To lead on the creation, review and implementation of all organisational policies.
- To manage Sound Minds’ IT systems, ensuring they are fit for purpose and in accordance with data protection laws.
- To lead on Sound Minds’ approach to employee learning and development, including ensuring that probation, appraisal, and training needs are met.
- Support and mentor all direct reports encouraging a collaborative approach to working.
- To manage internal communications and the recruitment of staff, sessional workers and volunteers.
- To lead on all reporting for the organisation including quarterly reports to funders.
- Manage key relationships including legal advisors, insurance brokers and advisors.
- Set, agree and manage annual budgets for areas of responsibility.
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Duties - General
- To act as Deputy Designated Safeguarding Lead.
- To act as one of Sound Minds’ trained Fire Marshalls.
- To maintain robust systems of routine administration in all areas.
- To adhere to data / information collection requirements for the organisation, complying with legislation in this area.
- To communicate well with our members and users and demonstrate a helpful and friendly attitude at all times.
- To promote respect, tolerance and understanding for the beliefs, cultures of members, volunteers and staff.
- To be sensitive to issues of confidentiality and boundaries at all times.
- Attend meetings and supervision as required.
- To be occasionally responsible for opening and locking up.
- Comply with all organisational policies and procedures, site rules and statutory regulations.
- Report immediately any incidents of accident, fire, theft, loss, damage, or other irregularities and take such action as may be appropriate or possible.
- Any other duties that may be required in connection with this role.
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