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Head of Operations : Multi:Site Hospitality : Scotland : A GBP 60,000 + Bonus
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We're looking for an experienced Head of Operations to join an established and successful multi-site hospitality business.
This is a senior leadership role with full responsibility for the day-to-day operational performance of the group, working closely with General Managers to drive standards, sales, profitability, and an outstanding guest experience.
The Role
You'll take ownership of operational performance across multiple venues, providing strong leadership and commercial direction to the General Management team.
Key responsibilities will include:
- Leading, coaching, and developing General Managers across the group
- Driving sales, profitability, and overall venue performance
- Taking ownership of budgets, forecasting, labor, and cost control
- Setting clear KPIs and holding teams accountable for delivery
- Reviewing operational data and identifying opportunities to improve performance
- Maintaining consistently high standards across service and guest experience
- Improving operational processes and efficiencies across the business
- Working closely with senior culinary, finance, commercial, and revenue teams
- Supporting future growth and wider strategic business objectives
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About You
We're looking for a proven hospitality operator who understands what makes busy venues commercially successful.
You'll Ideally Have
- Strong multi-site hospitality operations experience
- Experience leading and developing General Managers
- Excellent commercial and financial understanding
- Strong knowledge of P and L, labor, budgets, and cost control
- A track record of improving sales and profitability
- High standards around service, compliance, and operational delivery
- A hands-on, visible, and people-focused leadership style
- The ability to challenge, support, and get the very best from your teams
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This would suit an established Operations Manager, Area Manager, or Head of Operations looking to take real ownership within a growing hospitality business.
Package
- A GBP 60,000 basic salary + performance-related bonus
A fantastic opportunity to join an established operator, influence the direction of the business, and play a major part in its continued growth.
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