Addition
Head of Operations
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Introduction
Join a global leader in technology lifecycle services, where operational excellence, continuous improvement and customer delivery are at the heart of everything they do. This is a senior leadership opportunity to drive performance across multiple operational sites, shaping strategy while delivering measurable commercial results.
Role Overview
Location: Norwich
Package: Competitive + Benefits
Industry: Technology Services / Logistics / Supply Chain
What You’ll Be Doing
- Lead day-to-day operations across multiple sites, ensuring safe, efficient and profitable service delivery.
- Take joint ownership of operational P&L, driving productivity, profitability and cost performance.
- Lead, coach and develop operational leadership teams, creating a culture of accountability and high performance.
- Deliver operational KPIs through effective workforce planning, resource management and performance improvement.
- Champion Lean methodologies and continuous improvement initiatives to reduce costs and increase operational efficiency.
- Lead the implementation of automation and transformation projects that improve productivity and support future growth.
- Partner with commercial teams to support new business opportunities, customer retention and profitable contract delivery.
- Oversee operational readiness for new customer programmes, ensuring successful implementation and ongoing service excellence.
- Work closely with cross-functional teams including Finance, IT, Engineering and Security to achieve shared business objectives.
- Build strong relationships with customers and stakeholders while driving operational governance, reporting and performance management.
- Identify and embed best practice across the operation to improve customer satisfaction, quality and financial performance.
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Main Skills Needed
- Significant leadership experience within large-scale operational, logistics or supply chain environments.
- Proven responsibility for P&L management, operational budgets and commercial performance.
- Strong background leading multi-site operations and developing high-performing leadership teams.
- Experience driving Lean, continuous improvement and operational transformation initiatives.
- Track record of implementing automation or technology-led operational improvements.
- Strong understanding of operational KPIs, productivity metrics and performance management.
- Excellent stakeholder management skills with experience working alongside commercial, finance and customer-facing teams.
- Commercially astute, with the ability to balance operational performance, customer satisfaction and profitability.
- Strong leadership, coaching and people development capabilities.
- Experience within technology services, reverse logistics, 3PL or similar operational environments would be highly advantageous.
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What’s in It for You
- Lead a large-scale operation with genuine influence over business performance and future growth.
- Drive transformation programmes focused on automation, efficiency and operational excellence.
- Work closely with senior leadership to shape strategy and deliver commercial success.
- Join a collaborative environment where continuous improvement and innovation are actively encouraged.
- Lead experienced operational teams while developing the next generation of leaders.
- Play a key role in a business investing in technology, process improvement and long-term growth.
Call to Action
If you bring the spark, we’ll give you the platform.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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