St Margaret's Hospice Care
Head of Outpatient Services & Community Engagement
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Role Overview
Responsible for the management and leadership of clinical services, you will ensure the delivery of safe, high-quality, evidence-based care, with a strong focus on patient and carer experience and outcomes.
As a key member of the Senior Leadership Team within the clinical directorate, you will provide strategic and operational leadership of all outpatient services and community engagement programmes.
The role requires strong partnership working across acute, community and system-wide services, supporting integrated care delivery. A key aspect of the role will involve facilitating quality improvement initiatives, including pathway redesign to ensure services are responsive to patient, carer and system needs.
Role Details
- Salary: £57,472.54 - £64,687.65
- Working pattern: Full time 37.5 hours a week
- Contract: Permanent
This cross-county role will be based in our Taunton and Yeovil Hospice sites and be required to travel across the County as part of the role.
Key Responsibilities
Working as part of our senior leadership team, your day-to-day role will include:
- Working with the Associate Clinical Director (Outpatients and Therapies) to contribute to partnership working and achievement of strategic aims.
- Overseeing the operational delivery, quality, and governance of outpatient/therapy services, ensuring robust clinical standards and continuous improvement.
- Leading on engagement with people and services from minority, marginalised, or harder-to-reach groups, addressing barriers to end-of-life care.
- Developing and implementing programmes to widen hospice access for patients with non-malignant conditions and create pathways with external providers for appropriate referrals.
- Participating in the Senior Clinical on-call rota.
What We’re Looking For
- Qualified and registered clinician in a relevant health or social care profession.
- Current professional registration/accreditation
- Excellent communication and interpersonal skills and the ability to work across sites, managing competing priorities.
- Acts flexibly, collaboratively and independently to ensure the service meets its delivery objectives.
- Responsible and accountable at a senior level.
- Applies leadership and operational management knowledge and skills.
- Demonstrable experience of patient and public engagement.
- Develops and maintains effective working relationships with internal and external people, organisations at a local and regional level.
- Manages programmes of organisational change and quality improvements.
- Able to travel across Somerset, including rural communities.
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Our Values
At St Margaret’s Hospice, our values guide everything we do. We are:
- Compassionate: Kindness and care for everyone, every day
- Collaborative: One team, working together for one goal
- Ambitious: Striving for better, now and into the future.
Inclusive Recruitment
We are an equal opportunities employer and welcome applications from all sections of the community. If your experience broadly matches the role and you’re motivated to make a difference, we encourage you to apply.
If you need adjustments during the recruitment process, please contact recruitment@st-margarets-hospice.org.uk or call 01823 774834.
Why Join St Margaret’s Hospice?
You won’t just be joining a fantastic team -- you’ll become part of a welcoming, community-minded charity making a real difference every day.
We offer a supportive and inclusive working environment alongside a range of benefits including:
- Holiday Entitlement:
- 33 days including bank holidays, rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
- For Band 5 clinical roles, annual leave entitlement may include reckonable service from previous clinical roles at Band 5 or above, where joining us directly from the NHS or another hospice.*
- Ability to buy and sell annual leave
- Pension Scheme:
- NHS pension continuation where applicable*
- 6% employer / 5% employee contribution for non-NHS staff
- Additional Benefits:
- Life assurance cover (2x salary)*
- Health Cash Plans
- Employee Assistance Programme with 24/7 GP access, counselling, wellbeing support, and legal/financial advice
- Blue Light Discount Card
- Enhanced maternity leave*
- Excellent learning and development opportunities
- Free on-site parking in Yeovil and Taunton
- Opportunities to volunteer and support fundraising initiatives
- Eligibility criteria applies
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Want to Apply or Find Out More?
If you want to get to know our team or have a chat before applying, we’d love to hear from you. Just reach out to Amanda Simpson (Associate Director Clinical Services - Outpatients and Therapies) at amanda.simpson@st-margarets-hospice.org.uk or Tel: 01823 333822
We are currently managing the recruitment process in-house and kindly ask that recruitment agencies refrain from contacting us with candidates for this role.
If you have all the information you need, just click apply. We can't wait to hear from you!
Closing date: 06/10/2026
Unfortunately, we are unable to offer visa sponsorship at this time.
Safer Recruitment
St Margaret's Hospice are committed to safeguarding and promoting the welfare of those who use our services.
As part of our safer recruitment processes, all offers of employment are subject to satisfactory pre-employment checks relevant to the role. These may include verification of identity, right to work, references, qualifications, DBS, and other regulatory, fraud prevention, and compliance checks.
The Disclosure and Barring Service offers a confidential checking service for transgender applicants. This route gives applicants the choice not to have any gender or name information disclosed on their DBS certificate and is available for all levels of DBS check.
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