British and Irish Association of Zoos and Aquariums (BIAZA)
Head of Park Operations
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West Midlands Safari Park
Worcestershire
Closing date for applications is: 18th Sep 2026
Contact: Joanne Hammick (joanne.hammick@wmsp.co.uk)
Sector: Management
Type: Paid
Contract type: Full-time
Salary: Competitive
About the Role
The Head of Park Operations is responsible for the safe, efficient, and effective day-to-day operations of West Midlands Safari Park.
The role provides strategic and operational leadership across:
- Wildlife operations
- Commercial operations
- Engineering and maintenance services
- Grounds and estate management
- Health & safety
- Guest facing operational functions
About You
As a member of the senior Leadership Team, the postholder will ensure all operational departments work collaboratively to deliver outstanding guest experiences, maintain the highest standards of animal welfare and regulatory compliance, drive operational efficiencies, and support the achievement of the Park's long-term strategic objectives. The role will act as a deputy to the Managing Director when required.
WMSP Direct reports:
- 4 - Head of Wildlife, Commercial Manager (Retail, Theme Park, Admissions & Guest Relations), Services Manager (Engineering, Grounds & Maintenance), Health & Safety & Environment Manager (CSR, First Aiders & Facilities)
- Also encompasses Duty Management
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Benefits
As well as benefiting from working in a unique and beautiful setting, you’ll also receive a range of additional perks to employment including:
- WMSP Annual Pass which gives you and your family and friends free admission and theme park wristbands, and free entry to our sister site Drayton Manor Park also Water World Stoke on Trent
- 20% Discount in our retail and catering outlets and off park special events.
- 24 Hour access to an online doctor and access to online prescriptions.
- Counselling access.
- Online retailer discount portal.
What We Are
West Midlands Safari Park is an award-winning visitor attraction, located in Worcestershire in the heart of England. It is home to some of the world’s most beautiful and critically endangered species, with a four-mile safari drive-through, walk-through Discovery Trail, African Village and Lemur Woods, as well beautiful walking trails, allowing guests to experience up close encounters with hundreds of amazing animals. Guests can also choose from a wide range of catering and retail outlets, as well as enjoying a large amusement area with over 25 rides and attractions providing the ideal venue for family days out.
In 2021, the Park introduced Safari Lodges – luxury accommodation allowing guests to stay overnight for the first time. Guests can wake up to incredible sights of elephants, giraffes, rhinos, hippos, and red pandas, or sleep just a ‘whisker’ away from lions, white lions, tigers, and cheetahs.
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In addition, the Park is home to three incredible venues – Spring Grove House, Treetops Pavillion, and Cellarz, which play host to weddings, corporate events, and social celebrations.
What We Do
Our mission is to bring people together to create unique wildlife experiences that exhilarate, educate, and leave memories to last a lifetime.
Our 200-acre site allows us to do just that, whether you’re a day guest, wedding guest, or overnight guest! We create experiences unlike no other, attracting visitors from across the Midlands and beyond.
Our brand and our team members live by our core values. We’re passionate and work with a sense of togetherness, always striving to be progressive, with preservation at the heart of everything we do, all while creating unforgettable experiences.
Through these principles we aspire to achieve our vision: to be the number one UK wildlife attraction through the creation of immersive animal habitats and unique visitor experiences.
Apply For This Job
Go to www.wmsp.co.uk/jobs to apply online
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