Head of Partnerships

About Pikl

Pikl is on a mission to enable the growth of digital marketplaces, starting with vacation rentals. We design and deliver insurance-enabled solutions that help platforms, property managers, and owners unlock new revenue and deliver better customer experiences.

Founded in 2016, we began by protecting individual hosts and homeowners with specialist holiday-let cover. That experience now powers our insurance-enabled products, which increase participation, lift conversion, and drive revenue across the marketplace value chain: platforms, homeowners, and guests.

With offices in Norwich and London, and plans for international expansion, we work with some of the most recognized brands in travel as well as major insurance aggregators.

About the role

Reporting to the Chief Commercial Officer, the Head of Partnerships will be responsible for growing and managing certain Pikl's clients.

This role sits at the intersection of commercial, product, technology, and operations, acting as the primary relationship owner for such partners throughout the partnership lifecycle. From structuring commercial deals and supporting onboarding, to driving product adoption, growth, and long-term success, the Head of Partnerships will ensure the partnerships they look after deliver value for those partners and Pikl.

Working closely with Product, Technology, Operations, Underwriting, and Finance teams, the role will act as the voice of these partners internally, translating customer requirements into actionable business priorities and helping shape future product and service development. Success in this role will be driven by strong relationship management, commercial acumen, commercial negotiation expertise, and the ability to influence diverse stakeholders.

Key Responsibilities

• Own, develop, and execute the strategy for the partners you are responsible for, aligned to Pikl's commercial growth objectives.
• Collaborate closely with other Heads of Partnerships, leveraging our collective experience, knowledge, and perspectives to strengthen decision-making and deliver better outcomes across the business. Support with other partner categories where the need arises.
• Lead commercial negotiations with the partners you are responsible for from initial engagement through to contract execution and launch.
• Own the onboarding and activation of the partners you are responsible for, ensuring successful implementation and time-to-value.
• Act as the senior relationship owner for the partners you are responsible for.
• Ensure the partners you are responsible for receive a consistently high-quality experience throughout onboarding, launch, and ongoing account management.
• Build and maintain senior stakeholder relationships across commercial, operational, product, and executive teams within the organizations of the partners you are responsible for.
• Work closely with Product, Technology, and Operations teams to ensure successful onboarding and delivery of the initiatives of the partners you are responsible for.
• Identify opportunities to expand existing partnerships through new products, additional markets, and commercial initiatives.
• Monitor the performance of the partners you are responsible for against agreed objectives, KPIs, and revenue targets.
• Work with Commercial Finance to develop business cases, commercial proposals, and partnership models to support growth opportunities in respect of the partners you are responsible for.
• Ensure contractual, regulatory, and operational requirements are appropriately understood and managed throughout the lifecycle of the partners you are responsible for.
• When appropriate, grow your partnership function.
• Lead and develop your function, providing direction, coaching, and support to team members.
• Represent Pikl at industry events, conferences, and partner engagements to strengthen market presence and generate new opportunities.
• Provide regular reporting, forecasting, and strategic recommendations to the CCO.