Head of Parts and Logistics

Financial and Commercial Management

• Develop and oversee the annual parts and logistics budget.
• Monitor financial performance and implement corrective actions to address variances.
• Manage logistics and distribution costs in line with budget and operational requirements.
• Use commercial insight and operational data to improve margin, reduce waste, increase supply chain efficiency, and support revenue growth from OTC parts and equipment upgrades.
• Contribute to wider business planning through forecasting, demand analysis, inventory investment decisions, and identification of sales growth opportunities.

Stakeholder Collaboration

• Work closely with sales teams, service centre parts controllers, operational leaders, and central support teams to understand demand and fulfil requirements in a timely and cost-effective manner.
• Partner with sales and service teams to identify and support OTC parts sales and equipment upgrade opportunities across the customer base.
• Collaborate with finance, procurement, service, and operations teams to align stock strategy, logistics performance, and commercial objectives with business needs.
• Act as the senior point of contact for escalations relating to parts supply, logistics issues, and operational service risk.

Inventory, Systems, and Continuous Improvement

• Continuously improve inventory control processes to enhance accuracy, reduce losses, and optimise working capital.
• Lead demand planning and forecasting processes to ensure stock availability while avoiding overstocking and obsolescence.
• Drive improvements in warehouse management, stock visibility, reporting, and system accuracy.
• Use data, KPIs, and business intelligence tools to identify trends, risks, and opportunities across parts, logistics, OTC sales, and equipment upgrade performance.
• Lead or support projects relating to systems improvement, automation, process redesign, and operational efficiency.

Team Leadership

• Recruit, lead, and develop a high-performing parts and logistics team.
• Ensure effective succession planning for key positions within the function.
• Create a culture of accountability, collaboration, service excellence, and continuous improvement.
• Coach and support managers and team members to build capability and strengthen performance across the function.

Performance Management

• Define and communicate team and individual objectives.
• Monitor progress and implement action plans to close performance gaps.
• Set clear service, operational, financial, and commercial targets for the parts and logistics function.
• Regularly review performance against agreed KPIs and take action to improve outcomes.

Compliance, Quality, and Risk Management

• Ensure all parts and logistics activities operate in compliance with Health & Safety standards, company policies, and relevant legal requirements.
• Maintain high standards in relation to ISO9001, audit compliance, stock security, and quality processes.
• Identify operational risks within the supply chain and logistics network and implement appropriate mitigation plans.
• Ensure safe working practices are embedded across warehousing and logistics activities.

External Representation

• Represent the business with customers, suppliers, industry bodies, and government agencies in a professional and aligned manner.
• Support strategic business initiatives and represent the function in cross-business projects, reviews, and external discussions where required.

Service Opportunity Identification

• Analyse OTC sales trends and logistics/service data to identify potential growth opportunities within the service business.
• Identify and support equipment upgrade sales opportunities by ensuring availability of relevant parts, effective demand planning, and strong coordination with sales and service teams.
• Use customer, service, and parts data to identify trends, upgrade opportunities, and areas to improve customer experience and revenue generation.
• Identify opportunities to improve customer experience through better parts availability, delivery models, and supply chain responsiveness.

What You Will Do

• Ownership of warehouse and distribution operations
• Leadership of transport and third-party logistics providers
• End-to-end supply chain accountability beyond procurement alone
• Demand planning and forecasting responsibility
• Contingency planning for supply disruption
• Reverse logistics / returns oversight
• Inventory accuracy and warehouse compliance ownership
• Broader cost ownership across logistics as well as parts
• Senior leadership responsibility for operational improvement and scalable infrastructure
• Strategic accountability for customer delivery performance and service responsiveness
• Support growth in OTC parts sales through strong stock availability, local branch support, and effective collaboration with service and sales teams
• Support equipment upgrade sales through planning, parts availability, supplier coordination, and alignment with commercial priorities

Key Performance Indicators (KPIs)

• Parts performance vs. annual profit plan
• Logistics cost performance vs. budget
• Stock turnover (in weeks)
• Annual stock write-offs (£)
• Inventory accuracy
• On-time delivery performance
• Order fulfilment / pick accuracy
• Customer satisfaction scores
• Vehicle Off Road (VOR) rates and First Time Fix rates
• Supplier performance and lead-time adherence
• Health & Safety, ISO9001, and quality audit outcomes
• Employee Engagement survey results
• OTC sales revenue vs. target
• Equipment upgrade sales support and conversion performance
• Parts revenue growth
• Gross margin on OTC parts sales
• Upgrade opportunity fulfilment and delivery performance

Skills & Experience Required

• Strong commercial acumen in the parts, supply chain, and logistics sector
• Proven experience in a senior parts, supply chain, logistics, or aftersales leadership role
• Solid technical understanding of Thermo King product categories to effectively engage with engineers and suppliers
• Proven negotiation skills and experience managing supplier contracts and logistics partners
• Financially literate, with the ability to interpret and influence P&L and balance sheet outcomes
• Strong understanding of inventory control, warehousing, transport, and distribution operations
• Proficient in data analysis and business intelligence tools
• Excellent written and verbal communication skills, with the ability to tailor messaging for diverse audiences
• Demonstrated ability to build productive relationships across internal teams and external partners
• Adaptive leadership style with experience managing and developing high-performing teams
• Comfortable operating in dynamic, ambiguous environments
• Coaching and mentoring capabilities
• Project management expertise
• Experience leading change, process improvement, and operational transformation initiatives

Working Conditions

May require travel and staying away overnight.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.