Fresha
Head of Payment Operations (London)
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About Fresha
Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.
In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.
Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries, with more than 1.5 billion appointments booked to date.
Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place.
We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.
Role Overview:
Head of Payment Operations | London, UK | Office-based, 5 days/week | Competitive salary + ESOP & Company Benefits.
Reporting directly to the Chief Payments Officer, the Head of Payment Operations will play a critical role in turning Fresha’s global payments strategy into scalable execution and measurable business outcomes.
You’ll sit at the centre of Payments, Commercial, Product, Finance and Operations, acting as the operational engine behind the payments organisation and ensuring strategic priorities are translated into clear plans, strong execution and meaningful results.
You’ll lead high-impact initiatives across payment acceptance, terminals, pricing, optimisation and merchant adoption, bringing structure to ambiguity and driving delivery across multiple concurrent priorities.
This is an exciting opportunity for a highly experienced payments professional who thrives in a fast-paced, high-growth environment. You’ll operate with significant autonomy, work closely with senior leadership and have meaningful influence over how Fresha’s global payments organisation scales.
What You'll Do:
- Strategy to Execution: Translate payments strategy into clear operational priorities, execution plans and measurable business outcomes.
- Program Delivery: Lead high-impact initiatives across payment acceptance, terminals, pricing, optimisation and merchant adoption, ensuring priorities are delivered on time and to a high standard.
- Operational Excellence: Build scalable processes, governance frameworks and execution cadences that improve how the payments organisation operates.
- Visibility & Reporting: Create clear reporting across active payments initiatives, operational performance and strategic priorities, giving leadership the visibility needed to make informed decisions.
- Terminal & Hardware Programmes: Lead terminal and hardware initiatives, including device rollouts, upgrade cycles, replacement strategies and optimisation programmes.
- Cross-Functional Leadership: Act as the operational bridge between Payments, Commercial, Product, Finance and Operations, ensuring alignment, accountability and effective collaboration.
- Performance & KPIs: Define ownership, timelines, KPIs and delivery frameworks across complex cross-functional programmes.
- Risk & Problem Solving: Proactively identify blockers, risks and dependencies, driving resolution and maintaining momentum across multiple workstreams.
- Payments Growth: Deliver measurable improvements in payment adoption, wallet share, operational efficiency and execution performance.
- Leadership Partnership: Provide clear, regular updates and actionable insights to the Chief Payments Officer and broader leadership team, becoming a trusted operational partner as the payments organisation scales.
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What We're Looking For:
- Payments Expertise: Significant experience within payments, fintech, acquiring, merchant services or POS/terminal environments.
- Program Leadership: Proven track record delivering complex, cross-functional initiatives at scale within high-growth businesses.
- Operational Leadership: Strong ability to drive execution across multiple concurrent priorities, bringing structure, pace and accountability to complex programmes.
- Payments Knowledge: Deep understanding of payment acceptance, acquiring, payment optimisation, merchant operations or terminal ecosystems.
- Commercial Mindset: Experience partnering with commercial and go-to-market teams to drive adoption, revenue growth, wallet share or pricing initiatives.
- Structured Problem Solving: Exceptional ability to bring structure to ambiguity, make decisions and drive execution with limited direction.
- Stakeholder Management: Strong influencing and communication skills across Product, Commercial, Operations and Executive leadership.
- Analytical & Commercial Thinking: Highly analytical and commercially minded, with strong problem-solving capabilities and a focus on measurable outcomes.
- Ownership & Pace: Highly execution-oriented, with a strong sense of ownership, accountability and urgency.
- Autonomy: Comfortable operating in fast-moving, evolving environments with a high degree of autonomy.
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Your Opportunity at Fresha:
- Own Global Impact: Take ownership of critical payments programmes that directly influence how Fresha’s merchants and customers transact across global markets.
- Shape the Strategy: Work directly with the Chief Payments Officer to translate strategic priorities into execution and help shape the future of Fresha’s payments organisation.
- Operate at Scale: Lead complex, cross-functional programmes across Payments, Product, Commercial, Finance and Operations within a rapidly scaling global business.
- Build for the Future: Design the processes, frameworks and operating systems needed to make Fresha’s payments organisation more scalable and effective.
- Drive Measurable Outcomes: Have a direct impact on payment adoption, optimisation, merchant growth, operational efficiency and overall business performance.
- Grow with the Business: Join at a pivotal stage of Fresha’s growth, with significant scope to expand your influence and leadership as the payments organisation scales.
Inclusive Workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristic in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
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