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Head of People and Culture
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Head of People & Culture
Luxury Lifestyle Hotel
Central London
Monday to Friday in business with flexibility to work from home occasionally when appropriate
- up to £75,000 base salary
- up to 15% bonus, based on KPIs
- 33 days’ holiday including bank holidays
- 5% employer pension contribution
- Private medical insurance for you, your spouse/civil partner and dependent children
- Hotel stays and dining experiences
- Meals on duty
- Career development programmes
- Regular team events and recognition initiatives
- Flexibility to work from home when appropriate
I’m partnering with an exciting luxury lifestyle hotel to appoint an experienced Head of People & Culture to join its Leadership Team.
This is a brilliant opportunity for a commercially minded, people-focused hospitality leader who wants to shape culture, develop great leaders and build an exceptional employee experience.
Reporting directly to the General Manager, managing one team member, you’ll lead the People & Culture agenda for the hotel, partnering closely with the Executive Team and Heads of Department to ensure the business attracts, develops and retains brilliant people.
This isn’t a role that sits on the sidelines. You’ll be highly visible across the hotel, close to the operation and comfortable moving between strategy, coaching, culture and the realities of running a busy hospitality business.
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The role
You’ll take ownership of the hotel’s People & Culture strategy, with a broad remit spanning:
- Culture, engagement, wellbeing and inclusion
- Leadership development, coaching and succession planning
- Talent acquisition and employer branding
- Learning & development and management capability
- Employee relations and UK employment law
- Reward, recognition and benefits
- Workforce planning, payroll and labour costs
- People systems, reporting and analytics
- Organisational change and continuous improvement
Importantly, you’ll also help prepare the people function for future long term growth, supporting new concepts, restaurants, hotel openings and wider expansion.
What success looks like
You’ll create a People & Culture function that is genuinely connected to the operation and trusted by leaders and employees alike.
You’ll develop stronger leadership capability across the hotel, create meaningful career and succession opportunities and ensure the business has the talent it needs for the future.
You’ll use people data intelligently - understanding turnover, retention, engagement, recruitment and labour costs - and turn those insights into practical action.
And you’ll build a culture where people feel valued, supported and able to do their best work, while never losing sight of commercial performance.
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About you
You’ll already be operating at a senior People & Culture/HR leadership level within hotels or hospitality, with the confidence and credibility to partner a General Manager and Executive Team.
You’ll bring strong knowledge of UK employment law alongside experience of employee relations, talent, L&D, engagement and organisational change.
You’ll be warm, approachable and highly visible, but equally comfortable challenging senior leaders, making difficult decisions and holding people accountable.
Commercial awareness is important too. You’ll understand payroll, labour costs, budgets and workforce planning and recognise that a brilliant people strategy must ultimately support a brilliant business.
Experience with Fourth would be advantageous, and CIPD Level 5 or above is preferred.
This is a fantastic opportunity to take a genuinely influential People & Culture leadership role within an ambitious hospitality business, with the opportunity to shape both the employee experience today and the company as it grows.
Closing date: Friday 2nd October 2026
Due to expected high volumes of interest, applications and CVs cannot be accepted via individual LinkedIn messages or email.
Every application will be personally reviewed, with all candidates receiving an update following the closing date.
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