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Head of People & Culture
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Head of People & Culture
Multi-Brand Lifestyle Hotel Group
Excellent salary and benefits
London (Monday to Friday)
We’re looking for an exceptional Head of People & Culture to lead the people agenda across a portfolio of distinctive lifestyle hotels.
This is a role for someone who believes that brilliant guest experiences start with brilliant employee experiences and who understands how to translate that philosophy into a commercially effective people strategy.
Working closely with the Executive Team, General Managers, and senior leaders across the portfolio, you’ll shape the culture, develop leadership capability, and ensure the business has the talent, structure, and organizational capability it needs for its next stage of growth.
You’ll be a highly visible and influential partner to the operation, combining strategic thinking with the willingness to get close to the hotels, their teams, and the realities of running fast-paced hospitality businesses.
The role
You’ll take leadership of the People & Culture agenda across the lifestyle hotel portfolio, creating and delivering a strategy that supports both the individual identity of the brands and the wider ambitions of the group.
Your remit will span the entire employee lifecycle, but there will be a particular focus on culture, leadership development, organizational capability, talent, engagement, and transformation.
You’ll work closely with senior leadership to ensure that People & Culture is viewed not simply as a support function, but as a genuine strategic and commercial partner to the business.
Key areas of responsibility will include
- Developing and delivering the People & Culture strategy across the lifestyle portfolio.
- Partnering with the Executive Team, Group People leadership, and General Managers on business performance, organizational priorities, and future growth.
- Leading, developing, and inspiring the People & Culture team.
- Building leadership capability through coaching, development programs, succession planning, and clearly defined leadership standards.
- Creating meaningful career pathways and strengthening internal progression across the business.
- Shaping a high-performing, values-led culture that attracts, develops, and retains exceptional people.
- Leading the employee engagement agenda and using insight and feedback to continually improve the employee experience.
- Strengthening wellbeing, inclusion, recognition, and belonging across the organization.
- Overseeing talent acquisition strategy and continuing to develop the employer brand.
- Ensuring onboarding and induction provide an engaging and consistent introduction to the organization and its brands.
- Leading People workstreams around organizational development, transformation, restructures, integrations, and new hotel openings.
- Partnering with Brand and Operations to ensure the culture and people experience authentically reflect the identity of each lifestyle brand.
- Providing strategic oversight of employee relations, employment law, policies, and People governance.
- Using People data and workforce analytics to identify trends, inform decisions, and measure impact.
- Continually improving People systems, processes, and ways of working.
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About you
You’ll already have significant experience operating at a senior People & Culture level, ideally within a multi-site hospitality, leisure, or similarly customer-focused environment.
Lifestyle hotel and hospitality experience is particularly relevant, but more important is an understanding of businesses where culture, brand, service, and people are intrinsically connected.
You’ll bring
- Senior-level People & Culture/HR leadership experience (CIPD Level 7 or equivalent would be advantageous)
- Experience working across multiple brands (candidates with lifestyle hotels and hospitality experience preferred)
- A genuine passion for hospitality, culture, and developing people.
- Experience supporting new openings and/or operating within a business experiencing growth or transformation.
- Experience working across multi-site operational businesses.
- A strong track record of developing and implementing commercially relevant people strategies.
- Deep experience in organizational development, learning, and leadership capability.
- Strong knowledge of employee relations and UK employment law.
- Experience leading organizational change, transformation, and cultural initiatives.
- The credibility and confidence to coach, challenge, and influence senior leaders.
- Strong commercial awareness and an understanding of how People initiatives influence wider business performance.
- Experience developing high-performing People teams.
- Excellent stakeholder management and communication skills.
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What success looks like
Success in this role will be visible throughout the organization.
- You’ll have created a clear and commercially focused People & Culture strategy that leaders understand, believe in, and actively support.
- Leadership capability will strengthen. Internal progression and succession pipelines will improve. Engagement and retention will move in the right direction, and the business will continue to build a reputation as somewhere exceptional people genuinely want to work.
- There will be a consistent and engaging employee experience from recruitment and onboarding through to development and progression, while individual brands retain the personality and culture that make them distinctive.
- Most importantly, People & Culture will be recognized throughout the business as an influential strategic partner - directly contributing to stronger teams, stronger guest experiences, and stronger commercial performance.
The person behind the experience
We’re looking for someone credible, engaging, and commercially minded who can operate comfortably around an Executive table but remains connected to what is happening inside the hotels.
You’ll be strategic without becoming removed from the operation; confident enough to challenge, when necessary, but collaborative in how you bring people with you - authentic, approachable, and values-led, with the resilience and energy to lead through change in a fast-moving business.
Above all, you’ll genuinely care about creating environments where people can do their best work - understanding that when people thrive, hospitality businesses tend to thrive with them.
Head of People & Culture
Multi-Brand Lifestyle Hotel Group
Excellent salary and benefits
London (Monday to Friday)
Interested in this exciting opportunity? Please apply via LinkedIn.
Unfortunately, due to expected high volumes, applications and CVs cannot be accepted via individual LinkedIn messages or email.
Every application will be reviewed, and all applicants can expect a personal response after the closing date, Friday 18th September 2026.
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