Head of People Operations

The Head of People Operations will lead our People Operations teams across an exciting portfolio of major high profile events, including ATP & WTA Tennis Tournaments, Formula 1 and prestigious golf championships, as well as private and corporate occasions. This position is an opportunity to be fully accountable for the strategic planning, financial control, and on-site deployment of large hospitality and catering contingent workforces at each event.

You will ensure we have the right team in place to deliver operational excellence - a best in class guest and worker experience, aligned with Absolute Taste and client values and proactively identify and implement process improvements to increase operational efficiency and ensure legislation compliance.

Location: Bicester 5 days per week - requirement to travel and work on location for events (flexibility required)

Key Responsibilities:

• Line management of the permanent, part time and freelance People Operations team.
• Develop and implement end to end event resource plans aligned with client expectations and operational demands, establishing robust strategies for recruitment, onboarding, training, rostering, travel, accommodation and staff deployment.
• Produce accurate financial forecasts for variable labour, expenses, travel hire and accommodation for each project.
• Prepare and present detailed fortnightly reports to leadership, offering meaningful updates on event progress, performance, and spend to date.
• Plan and direct all onsite People Operations activities including accreditation, staff check-in, employee welfare, uniform distribution, and general operational support.
• Enforce staff compliance of safety regulations, company policies, and event protocols whilst onsite.
• Deliver live reporting on staffing levels and real time labour spend against event forecasts to keep project leads informed throughout.
• Oversee post event financial administration, including casual staff payroll processing and the verification and processing of agency and freelancer invoices in line with company policy.
• Manage relationship with agency suppliers, negotiating competitive rates and monitoring compliance with agreed SLAs.
• Conduct post event workforce analytics, evaluating timesheet data against sales and other KPIs to measure strategy success and identify opportunities for improvement.