Home Instead - Hammersmith & Chiswick
Head of People & Talent
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of People & Talent
£40,000–£45,000 + performance-related bonus
Chiswick, West London | Full-time | Predominantly office/community based
Home Instead Hammersmith & Chiswick is looking for a commercially minded Head of People & Talent to lead recruitment, retention, workforce planning, and the wider People agenda across our established West London home care business.
We are CQC rated Outstanding overall and have ambitious plans for continued growth. Building and retaining the right workforce is central to those plans.
This is not a traditional policy-led HR role.
Recruitment and retention will be major initial priorities. We want someone who can strengthen an existing recruitment function, build sustainable local talent pipelines, improve onboarding and early retention, and use workforce data to help the business plan ahead.
You will inherit an existing in-house full-time recruiter and work closely with the Director and senior leadership team.
What you’ll be responsible for
- Leading recruitment and workforce planning across frontline care and wider business roles
- Managing, coaching, and developing our existing recruiter
- Building proactive sourcing channels beyond traditional job boards
- Developing community partnerships, referrals, events, and local talent pipelines
- Improving candidate conversion and candidate experience
- Strengthening onboarding, induction, and early retention
- Working with care, scheduling, and training teams to align recruitment with operational demand
- Leading employer branding and recruitment marketing
- Improving recruitment and workforce reporting
- Tracking source effectiveness, conversion, cost per hire, event ROI, and retention
- Supporting wider People priorities including engagement, performance, development, succession planning, and culture
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Who we’re looking for
You may currently be a Head of People, Head of Talent, Talent Acquisition Lead, Recruitment & Retention Lead, People & Talent Lead, or a senior recruitment/workforce professional ready for broader responsibility.
We’re particularly interested in people who can demonstrate:
- Strong UK People, Talent Acquisition, Recruitment, or Workforce leadership experience
- Significant end-to-end recruitment experience
- Experience recruiting frontline or operational workforces at scale
- Evidence of building talent pipelines beyond inbound job-board applications
- Experience managing and developing recruiters or People professionals
- Strong understanding of recruitment KPIs, conversion, and workforce data
- Experience improving onboarding, candidate experience, or retention
- Strong stakeholder management and leadership capability
- A practical, hands-on, and commercially minded approach
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience within social care, healthcare, hospitality, retail, facilities, transport, or another frontline/dispersed workforce environment would be particularly valuable.
Working arrangements
This is a visible, hands-on leadership role based predominantly from our Chiswick office, with regular activity across the local community.
There will be sensible flexibility, but this is not intended as a predominantly remote role.
What we offer
- £40,000–£45,000 base salary + performance-related bonus
- Performance-related bonus linked to agreed business and workforce objectives
- Significant autonomy to shape the People & Talent function
- Direct access to senior leadership
- An established recruiter already in post
- The opportunity to build and improve rather than simply maintain
- Support from the wider Home Instead network
If you are a senior People or in-house recruitment leader who wants genuine ownership and the opportunity to make a visible impact on workforce growth and retention, we would love to hear from you.
Applicants must already have the right to work in the UK. Sponsorship is not available for this role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London