Kingspan Insulation
Head of Performance & Experience
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of Performance & Experience
Kingspan Insulation is looking for an experienced Head of Performance & Experience to lead our divisional approach to customer experience, marketing effectiveness, digital performance and commercial insight.
This role brings together customer experience, NPS, marketing, brand, digital, MarTech and performance reporting, ensuring these areas are connected to clear business outcomes across our markets.
The role can be based anywhere in the region of Great Britain and Ireland.
Key Duties
- Lead the divisional customer experience and NPS strategy, using customer insight to improve journeys and experiences.
- Develop and oversee marketing and brand strategy, including value propositions, campaigns, communications and brand governance.
- Own website and digital performance, driving improvements in UX, engagement, conversion and content.
- Oversee the effective use of HubSpot and other marketing technology platforms.
- Establish clear KPIs, reporting and ROI measures across CX, marketing and digital activity.
- Use data and insight to identify opportunities, improve performance and support commercial decision-making.
- Work with senior leaders and local business units to translate insight into practical actions.
- Provide guidance, tools and best practice to local teams, driving consistency across markets.
- Manage key agencies, technology partners and other external suppliers where required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We’re looking for a commercially focused and collaborative leader with experience across customer experience, marketing, digital and performance.
- Experience leading CX, marketing, digital or performance functions, ideally across multiple markets or business units.
- Strong knowledge of customer experience, NPS, digital marketing and marketing technology.
- Experience using data, analytics and reporting to drive business decisions and demonstrate ROI.
- The ability to develop strategy while also being comfortable getting involved in practical delivery.
- Strong stakeholder management and influencing skills, with experience working with senior leaders.
- Excellent communication skills and the ability to turn complex insight into clear, practical actions.
- A collaborative approach and the ability to share best practice and build capability across teams.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is an exciting opportunity to shape customer, marketing and digital performance across a global organisation and make a measurable impact on business growth.
Why Join Kingspan Insulation?
This is an opportunity to play a key role in shaping how customer experience, marketing and digital performance are managed across a leading global organisation.
You will have significant scope to establish frameworks, improve ways of working, enable local teams and demonstrate the commercial value of customer and marketing investment.
If you are an experienced performance, customer experience, marketing or digital leader looking for a role where you can influence strategy, drive transformation and deliver measurable business impact, we'd like to hear from you.
What do we offer?
- 25 days Annual Leave (Plus Bank Holidays)
- Profit Related Bonus
- Contributory pension scheme
- 4 x salary Life Assurance
- Enhanced Maternity, Paternity & Adoption Leave
- Buy & Sell Annual Leave
- Service Recognition Rewards
- Octopus Salary Sacrifice EV Cars Scheme
- Cycle to work scheme
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London