Detailed Job Description And Main Responsibilities

Performance Management

• Pro-actively lead the monitoring and management of all key performance indicators at national, ICB and local level.
• Lead the implementation and embedding of a robust Trust Performance Framework.
• Support the Assistant Director for Performance and Information with the production of regular performance reports.
• Co-ordinate the Trust’s monthly performance management process.
• Play a lead role in discussions with commissioners and key external stakeholders.
• Lead the timely, high-quality delivery of all contractual information reporting requirements.
• Interpret national guidance, assess implications for the Trust and develop work plans to ensure requirements are met.
• Ensure the month-end timetable is followed, including deadlines for summary reports.
• Undertake analysis to identify performance trends and variances, forecast performance and support service capacity planning.
• Lead analysis that provides greater insight into performance and supports Divisions to deliver challenging performance targets.
• Develop integrated reporting across the Trust and build team capacity to support proactive service planning, modelling, service development and tender opportunities.
• Ensure the accuracy and quality of internal and external activity and performance reports.
• Develop and maintain an External Monitoring System.
• Represent the Trust through training programmes and presentations on data analytics, business intelligence, insights and performance management.

Information Management and Delivery

• Lead the delivery of timely and accurate information management and reporting services across the Trust.
• Lead the provision of data analytics to meet operational, business and clinical information requirements.
• Work across the Trust and organisational boundaries to establish comprehensive reporting and analytics.
• Support development of the Trust’s Business Intelligence and reporting solution.
• Ensure all key activity and performance reporting is delivered to a high standard.
• Use expert knowledge of healthcare data and systems.
• Act as the principal point of contact for data aspects of the clinical system.
• Lead the continuous review of information and performance processes.
• Support greater value and efficiency by removing unnecessary complexity.

Data Quality

• Working with the Assistant Director for Performance and Information, implement a data quality improvement plan.
• Establish validation and quality control requirements for all team reports.
• Work with Divisions to embed sustainable processes that improve data quality.
• Establish regular audits of team working practices.
• Ensure reporting protocols, procedures and timetables are documented.
• Ensure appropriate action is taken to resolve anomalies identified within extracted data.
• Ensure team members understand the impact of data quality and user input on reporting outputs.
• Provide system and data quality expertise to support senior operational staff.
• Explain complex data quality and information issues to staff at all levels.

Staff Management

• Lead and manage the Data Analysts Team.
• Set annual objectives and personal development plans.
• Responsible for succession planning, talent development, retention and attracting high-calibre candidates.
• Lead and encourage the development of knowledge and understanding of clinical and operational services.
• Hold responsibility for the efficient functioning of the Data Analysts Team.

Other

• Represent CNWL in national, regional and local forums.
• Take on additional ad hoc projects as requested.
• Manage an unpredictable workload with competing priorities.
• Develop strong working relationships with Divisional Heads of Performance.
• Demonstrate flexibility in carrying out other duties.

This job description is not intended to be exhaustive and does not form part of your contract of employment. The job will be reviewed regularly with the post holder to ensure the duties continue to meet service requirements.

Person specification

Education And Qualifications

Essential criteria

• Degree in a relevant subject or equivalent experience.
• An appropriate qualification at Masters degree or equivalent level of experience of leading business intelligence and analytical functions in the NHS.
• Management and/or leadership qualifications.
• Evidence of continuing professional development.

Desirable criteria

• Prince II or other Project Management Qualification

Previous Experience

Essential criteria

• Experience of working in a similar role.
• Significant experience of managing an information team and providing direct line management.
• Previous experience of working within the NHS or social care services.
• Proactive leadership and management of substantial change.
• Demonstrable success in building teams, implementing change and delivering improved ways of working.
• Thorough understanding of NHS service delivery.
• Extensive experience of and fully understand information flows in an NHS provider organisation.
• Extensive experience leading and delivering performance or analytical functions in a large and complex NHS environment.
• Proven experience with business and technical requirements analysis, modelling, verification and methodology development.
• Experience of writing, revising and monitoring policies and procedures and interpreting national guidance.
• Track record in successfully delivering major operational service improvement initiatives.

Desirable criteria

• Previous experience of working within mental health or community health providers.
• Proven experience of project management within a digital and data environment.

Skills, Knowledge, Abilities

Essential criteria

• Understanding of the information agenda within Mental health and Community Health NHS provider
• Advanced analytical and problem-solving skills.
• Knowledge of NHS and social care services, working practices and information systems.
• Expert knowledge of NHS and social care data sets.
• Excellent knowledge of concepts of data analysis and visualisation.
• Expert knowledge of the key performance indicators for NHS and social care mental health services.
• Excellent numeric, critical reasoning and analytical skills.
• Able to manage and influence staff team.
• Excellent verbal and written communication including report writing, presentation skills and interpersonal skills
• Skilled user of the MS Office suite. Advanced Excel skills/Power BI.
• Excellent planning, organisational and project-coordination skills.

Desirable criteria

• Advanced level SQL skills
• Experience of SPC to manage performance
• Experience of working with a cloud-based data warehouse
• Experience of Power BI

ATTITUDES, APTITUDES PERSONAL CHARACTERISTICS

Essential criteria

• Strong leadership, management and decision-making skills and able to motivate and inspire.
• Visionary of the role of data and analytics as an enabler to improve services and quality of patient care.
• Able to work flexibly, responding rapidly to changing priorities.
• A ‘systems thinker’ – able to identify and take forward opportunities to make processes more efficient and effective.
• Possesses self-belief – maintains a positive ‘can do’ sense of confidence.
• Possesses self-awareness – good awareness of own strengths and limitations and understanding of personal impact on others.
• Capable of making and communicating decisions that at times can be controversial or contentious.
• Strong customer focus and able to inspire this same focus in team members.
• Self-motivated and able to act on own initiative.
• Ability to deal with difficult situations in a professional manner.

Desirable criteria

• Able to adopt an open and facilitative style