Kingfisher
Head of Performance & Insights
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Overview
We’re Kingfisher, a team made up of over 70,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama, and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
This Role
This role leads the Performance & Insights capability for Technology, creating a clear, trusted, and Tech-wide view of how well Technology is delivering its strategy, value, and outcomes. It brings together strategic, operational, organizational, and value-based measures through the Technology Performance Framework and OKRs to create a clear line of sight between strategic objectives, operational performance, and measurable progress. By partnering across Technology, the role supports senior leaders with sharper insight for decision-making, helps identify performance trends and trade-offs, and drives continuous improvement in how Technology measures, understands, and improves performance.
What's the Job?
- Lead the development and ongoing evolution of the Technology Performance Framework and OKR approach, embedding consistent standards for measuring performance, value, and organizational health.
- Own and continuously improve the Technology performance cadence, measures, and governance, providing senior leaders with a clear view of progress against strategic objectives.
- Define and embed strategic, operational, and organizational measures, ensuring clear ownership, consistent definitions, strong data quality, and effective use of reporting, automation, and AI.
- Translate complex data into executive-ready insight, narratives, and recommendations that support strategic decision-making, prioritization, accountability, and action.
- Build trusted partnerships across Technology, Finance, Portfolio, and business stakeholders, acting as a trusted advisor to the Technology Leadership Team through evidence-led insight.
- Drive the maturity of Technology performance management, turning insight into continuous improvement while leading and developing the Performance & Insights team and building capability through coaching, frameworks, and governance standards.
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What You'll Bring
- Strong experience leading performance, strategy, planning, or transformation activities within a complex Technology organization.
- Proven expertise in performance frameworks, including OKRs, KPIs, and organizational health measures, and in supporting senior performance reviews and decision-making forums.
- Experience with performance reporting, analytics, automation, and visualization tools, alongside a strong understanding of data quality and governance.
- Strong analytical and strategic thinking, with the ability to turn data into insight, action, and measurable improvement.
- Ability to influence, challenge, and align senior stakeholders across a matrix organization, including in ambiguous or fast-paced environments.
- Impactful communication and storytelling skills, translating performance insights into clear executive recommendations.
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How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration.
We value the perspectives new team members bring and encourage you to apply - even if you don’t meet 100% of the requirements.
What We Offer
An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Scroll down below to find out more about our benefits.
Diversity & Inclusion
Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
Interested? Great, apply now and help us to Power the Possible.
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