Oxford Street Development Corporation
Head of Place Management
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Company Description
The Oxford Street Development Corporation (OSDC) has been established to lead the long-term transformation of Oxford Street, one of London’s most iconic locations. With dedicated powers and responsibilities, OSDC focuses on improving the public realm, attracting investment, and enhancing the overall experience of the area. The organization aims to unlock Oxford Street’s full economic, cultural, and social potential for residents, businesses, and visitors. Its ambition is to create a world-class, vibrant, and sustainable destination that serves Londoners and international visitors alike. OSDC works collaboratively with public and private partners to deliver high-impact regeneration and place management initiatives.
Role Description
The Head of Place Management is a full-time, hybrid role based in London, with flexibility for some work from home. This role is responsible for overseeing the day-to-day management, presentation, and performance of Oxford Street as a destination, including public realm operations, cleanliness, safety, wayfinding, and visitor experience. The Head of Place Management will develop and implement place management strategies, coordinate with local authorities, businesses, and service providers, and ensure that standards are maintained consistently.
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Typical activities include:
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- Managing contracts and service levels
- Monitoring operational KPIs
- Leading on incident response and escalation processes
- Identifying continuous improvements to street operations and user experience
The role also involves:
- Leading a multidisciplinary team
- Managing budgets
- Contributing to long-term regeneration plans
- Representing OSDC in stakeholder meetings and community engagement activities
Qualifications
- Strong experience in place management, urban regeneration, or destination management, ideally within a complex city or high-footfall environment.
- Proven ability to lead and manage teams, with experience in coordinating contractors, service providers, and cross-functional internal colleagues.
- Demonstrated skills in stakeholder engagement and partnership working, including collaboration with local authorities, businesses, community groups, and external agencies.
- Experience in operational planning, performance monitoring, and continuous improvement, including managing budgets, KPIs, and service level agreements.
- Knowledge of public realm design and maintenance, safety and security in public spaces, and best practices for accessibility and inclusive user experience.
- Excellent communication, negotiation, and influencing skills, with the ability to present complex information clearly to diverse audiences.
- Strong analytical and problem-solving abilities, with capacity to make evidence-based decisions and manage risk in a high-profile setting.
- Relevant degree or professional qualification in urban planning, regeneration, real estate, facilities management, or a related field, or equivalent practical experience.
- Comfort working in a hybrid environment, with proficiency in digital tools for collaboration, reporting, and stakeholder communication.
- Commitment to diversity, equity, and inclusion, and to promoting a welcoming, safe, and vibrant environment for all users.
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