Acora - IT, Cyber & AI
Head of PMO
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Head of PMO
📝 Engagement: Full-time, permanent
🌏 Location: London
⌚ Working hours: 0845 - 1730
💰 Salary: Negotiable DOE
About the role
The Head of Project Management Office is responsible for the governance, reporting and commercial administration of Professional Services. The role owns the delivery framework, portfolio reporting, financial and commercial controls, change control and billing processes, providing a single view of performance across the function.
The role also oversees service performance for Data & AI services, leads major programmes spanning multiple Professional Services teams, chairs executive steering committees for key clients and manages the Project Management Office team.
You will be a disciplined and commercially focused operator who can establish effective governance without creating unnecessary process. They will be comfortable working with Finance, senior stakeholders, delivery teams and clients, with strong attention to detail across margin, utilisation, billing, contracts, milestones and risk.
What you’ll do
Governance & Delivery
- Own the delivery framework, methodology and tooling across all Professional Services practices and engagement types
- Provide executive reporting on portfolio margin, utilisation, milestones and risk
- Lead major programmes spanning multiple Professional Services teams through assigned Programme Managers
- Simplify, standardise and automate governance, reporting and administration
- Ensure consistent delivery governance across programmes, projects, support contracts and staffing engagements
Performance & Service Monitoring
- Own the overall Professional Services KPI framework and provide a single, accurate view of performance on a weekly basis
- Monitor service levels and performance across Data & AI services
- Identify trends, risks and areas requiring management attention and ensure appropriate action is taken
Commercial & Financial Management
- Own the commercial administration layer for Professional Services, working closely with Finance and the executive team
- Manage invoicing and billing, including reconciliation and recurring billing for support contracts
- Administer Statements of Work, billing plans, job numbers, recharge codes and contract amendments
- Ensure agreed scope is formally documented and that change control is consistently applied
- Ensure new engagements are commercially live within five working days of contract signature
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Client & Stakeholder Management
- Present a consistent commercial and performance view of Professional Services to clients, Finance and senior leadership
- Manage client billing and contract queries
- Chair executive steering committees for major clients, ensuring actions are tracked through to completion
- Work closely with the Chief Delivery Officer, Finance, Head of Solutions, Group Chief Technology Officer's team and internal product teams
People Leadership
- Line manage Project Managers, Technical Project Managers, the Services Project Manager and Business Analysts
- Provide leadership, direction and support to the wider Project Management Office and its administration function
- Ensure the team operates effectively while maintaining a lean and proportionate PMO structure
What you’ll bring
- 8–10+ years' experience in programme, portfolio or PMO governance, including at least three years leading a PMO within a Professional Services or consulting environment
- Proven experience managing portfolio reporting covering margin, utilisation, milestones and risk
- Strong commercial and financial management experience, including billing, invoicing and reconciliation with Finance
- Experience managing Statements of Work, contract amendments and formal change control
- Proven experience developing and implementing delivery methodologies across different types of client engagements
- Experience managing Programme Managers and complex, multi-workstream programmes
- Strong client and senior stakeholder management skills, including experience presenting to executive audiences and chairing steering committees
- Strong analytical skills and attention to detail, with the ability to identify financial, commercial and delivery risks
- Experience with Professional Services planning systems such as Kantata, Certinia or Kimble
- Understanding of project accounting and services revenue recognition
- Experience managing agile and traditional governance approaches within a single portfolio
- P3O Practitioner, Management of Portfolios Practitioner, Managing Successful Programmes Practitioner or PRINCE2 Practitioner
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- PMP, AgilePM, SAFe or equivalent agile qualification, and ITIL 4 Foundation
What we offer
- 25 days leave + bank holidays
- Your birthday off
- Enhanced parental leave
- Company Pension
- Private medical
- Gym membership
- Cycle to work scheme
- Employee assistance programme
- Endless learning opportunities
Hybrid working guidelines
We offer a hybrid working model, with team members spending at least 3 days each week in the office.
Who we are
Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible.
We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.
Our values
- #1 Be the best you can be
- #2 We do what we say
- #3 Together we win
Interested in becoming an Acoran? Check out the link to our website to read more about us - https://acora.com/
To be considered for this position, you must have full rights to work in the UK.
Equal Opportunities at Acora
Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location