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About Sycurio
Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless.
The Role
The Head of PMO will provide strategic leadership and oversee delivery operations for customers. The ambition is to deliver the best outcome and experience for customers by creating the right delivery journey based on the complexity of the solution & the customer’s needs.
The Head of PMO will lead Project Delivery. This role relies on extensive experience and judgment to plan and accomplish goals. The Head of Delivery will proactively work with the team to ensure Projects are being delivered to the right quality standards whilst maintaining speed to revenue targets.
The Head of PMO will continually review how to optimise the delivery process and customer experience. This will include challenging and identifying initiatives, where automation versus human can deliver the best experience for the customer, our people & Sycurio.
Key Responsibilities
- Drive and enhance leading customer experience for implementation and technical delivery for our customers
- Manage agreed KPIs
- Resource management
- Establish effective organisational and delivery structures, ensuring decision making at the appropriate level
- Guide, maintain, and enforce departmental practices, methods, policies and procedures
- Ensure implementations are prioritised and resourced for accordingly and successfully transitioned to BAU
- Ownership of internal projects where Project Delivery resource is required
- Escalation management for internal teams, customers & third parties
- Establish business metrics to increase visibility, alignment, and accountability to meet delivery goals
- Review and ensure team’s performance to ensure timelines, accuracy, compliance and quality
- Provide weekly updates and status of delivery function to Senior Leadership
- Design and own team dashboard with key metrics for use by Senior Leadership
- Identify cross-team process roadblocks and implement solutions
- Process design
- Identify improvement opportunities for implementation processes, and ensure appropriate documentation is updated and training is provided to the impacted stakeholders
- Coach, mentor and manage direct reports
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Experience Required
- Professional, effective leader with a proven ability to build, inspire and motivate teams while driving leading customer experience
- Leadership and consultative skills, driving quick time to value during onboarding of customers
- Project management skills and mindset with ability to prioritise tasks and reduce risks
- Lead by example as well as be a strong mentor and people developer
- Experience in leading the development and delivery of a robust, reliable and transparent implementation processes to ensure timely delivery
- A strategic thinker who is self-motivated, resilient and a strong collaborator with good interpersonal and negotiation skills
- Ability to hold people and Teams to account
- Ability to simplify complex issues in order to outline a path to resolution, problem solving and analytical / decision-making skills through the use of data
- A continuous improvement mind-set and demonstrates a strong track record of identifying and successfully implementing change in process
- Excellent written and communication skills
- Inspirational leadership, demonstrates success, promotes team responsibility
- Strong people management skills
- Ability to drive a team to ensure they contribute to the overall success of the organisation
- Ability to support, train and identify the needs of the delivery team
- Performance manager - understands performance drivers, promotes self-management
- Change management - ability to work through an environment of change and effectively lead a team through transitions beyond their control
- Excellent decision-making skills, taking ownership and responsibility
- High level of commercial awareness - understands how their role and other roles impact the business
- Able to remain calm when faced with challenging situations and individuals
- Excellent communication skills with the ability to support and motivate staff, and understand their development needs
- Delivers an exceptional customer experience and inspires others to do the same
- Able to plan and effectively prioritise own and team workload to ensure deadlines are met
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Location
This role will require candidates work on a Hybrid basis from our office in Guildford, Surrey
Recruitment Process
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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