Pinnacle Pet UK
Head of Procurement and Vendor Management
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Head of Procurement & Vendor Management
As Doubtless Pet Care continues to grow, we are seeking a Head of Procurement & Vendor Management to join our growing team.
Package: We offer competitive remuneration, 25 days holiday, life assurance, private medical insurance, and a range of employee benefits!
Location: This is a hybrid role based in the UK, with 2 days a week in our office in Paddington
What you’ll get up to as our Head of Procurement & Vendor Management
This is an opportunity to take ownership of procurement and vendor management across a growing international Pet Insurance group — shaping how we partner with suppliers, manage third-party risk and unlock commercial value across the UK and Europe.
As Head of Procurement & Vendor Management, you will report directly to the Chief Financial Officer, with a strategic connection into our global Procurement & Facilities leadership team in the US. You will play a pivotal role in transforming procurement from a transactional capability into a strategic, commercially focused business partner.
With responsibility spanning Doubtless Pet Insurance UK & Europe, Doubtless Pet Insurance Partnerships UK & Europe and Animal Friends Insurance, you'll operate at the heart of a complex, regulated and rapidly evolving environment.
We are looking for a procurement leader who can think beyond sourcing!
You will define and deliver the Group Procurement Strategy across the UK and Europe, building a modern, scalable procurement and supplier governance capability that supports growth while strengthening resilience, regulatory compliance and customer outcomes.
You'll Have The Opportunity To
- Oversee managed services delivery across the Group, ensuring external partners deliver against agreed commercial, operational and service expectations.
- Lead transformation — modernise procurement through improved operating models, technology, automation and standardisation.
- Drive commercial value — develop category strategies, optimise third-party expenditure, consolidate suppliers and lead complex negotiations.
- Shape supplier governance — establish robust frameworks covering sourcing, due diligence, contracting, performance management, risk and exit.
- Strengthen resilience — ensure critical suppliers and outsourced services support our operational resilience requirements and that appropriate contingency arrangements are in place.
- Influence at the highest level — provide insight and recommendations to Executive Leadership, Risk Committees and the Board.
- Build strategic partnerships — work across Finance, Risk, Compliance, Legal, Technology, Information Security and Operations to embed procurement into strategic decision-making.
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Why this role matters
Our suppliers and outsourced partners are critical to how we operate and, ultimately, to the experience our customers receive.
This role sits at the intersection of commercial performance, customer outcomes, operational resilience and regulatory responsibility. You'll have the influence to shape how we select, manage and challenge our strategic partners — balancing cost and efficiency with quality, resilience, risk and long-term value.
What We Look For In You
You'll be an experienced procurement leader with a strong track record in insurance, financial services or another regulated environment, and the credibility to operate comfortably with senior executives and Boards.
You'll Bring
- Significant leadership experience across procurement and supplier management.
- A track record of leading procurement transformation and operating model change.
- Extensive experience of strategic sourcing, category management, outsourcing and complex commercial negotiations.
- Experience overseeing managed services within a complex, matrix organisation.
- Strong understanding of third-party risk, supplier governance and operational resilience.
- The commercial and analytical capability to identify and deliver meaningful cost and value opportunities.
- Excellent influencing and stakeholder-management skills, with the ability to challenge constructively and bring people with you.
- Experience presenting to Executive Committees and Boards.
- A strong governance mindset, combined with the pragmatism to make things happen.
- A genuine commitment to continuous improvement, customer outcomes and building high-performing teams.
- MCIPS or equivalent professional qualification is desirable, as is experience of M&A, business integration or major transformation programmes.
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What we are all about!
We are Doubtless Pet Care - a pet insurance and health services organisation operating in several markets across Europe including the UK, France, Netherlands, Belgium and Germany as well as North America (USA and Canada).
We are one of the largest pet insurance and services organisations globally, with over 4,500 colleagues supporting over 6 million pets across the globe. Our passion for pets powers our purpose to help pet parents get better access to better care, so they can focus on the joy that happy healthy pets bring to their lives.
We're guided by our values of Performance, Exploration, Togetherness and Sustainability and as pet owners, many of us at Doubtless feel a personal connection with our mission.
We know that harnessing our differences makes us stronger and helps us to deliver better outcomes for our customers and each other. That’s why we are committed to ensuring that everyone is treated fairly and without discrimination, and we are passionate about creating an inclusive environment where everyone feels they belong.
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