Head of Product & Delivery – Technology Service

Health & Social Care Products

A portfolio of specialist products that support the delivery of health and social care services, programmes and professional practice. This includes products such as SCI Diabetes, Eyecare, Real Time Staffing, Turas Care Management and Family Nurse Partnership solutions.

National Digital Platform

A portfolio of reusable platform services that provide the foundations for digital delivery across health and social care. These services enable products, organisations and partners to securely exchange information, integrate systems and reuse common capabilities at national scale.

While each portfolio has a different focus, all Heads of Product & Delivery are expected to provide strategic leadership, professional leadership and delivery oversight, ensuring that products and platform services are aligned to organisational priorities and deliver measurable outcomes.

Do you enjoy leading complex portfolios and shaping strategic direction?

Do you have experience bringing together multiple stakeholders behind a common vision and set of priorities?

Do you thrive in environments where there are competing demands, difficult decisions and significant opportunities for improvement?

Do you enjoy developing people, building capability and creating high-performing teams?

Do you want to play a leading role in shaping how digital products and platform services contribute to better health and care outcomes across Scotland?

Working within the Product & Delivery business unit at the PSD Scotland Technology Service you will have the opportunity to make a real difference within health and social care, affecting national, regional and local organisations, their staff and the people in their care.

Does this sound like you?

What We Love To See

Heads of Product & Delivery offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:

• Senior leadership experience with accountability for a portfolio of products or platform services
• Experience of setting strategic direction and translating vision into measurable outcomes, priorities and plans
• Strong Product Management and Delivery Management expertise
• Experience using evidence, insight and performance information to inform decisions and drive improvement.
• Experience developing people, building capability and creating high-performing teams.
• Ability to influence senior stakeholders and lead successfully in complex, multi-stakeholder environments.
• Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
• Ability to work on own initiative, to organise and prioritise own workloads, to meet strict deadlines

Benefits Which Matter

As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:

• Life-work balance - with opportunities for flexible working and hybrid working
• Generous NHS pension scheme
• Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
• NHS discounts and more

Diversity and Inclusion

Developing a successful national service for Scotland means considering the diverse needs, perspectives, and backgrounds of everyone in Scotland. We are focused on hiring the very best talent and actively encourage applications from candidates of all backgrounds. Our aim to ensure that everyone is treated fairly, with respect, and has a positive recruitment experience—regardless of the outcome.

We welcome applications from all under-represented groups, including racially minoritised people and disabled people. It is not essential to be in a Head of Product & Delivery role right now—you may be returning from a career break (e.g., maternity, paternity, caring) or coming from another field. Your experiences can bring a fresh perspective to our work.

If you are considering applying and would like to discuss the opportunity, any adjustments or alternative work patterns, please contact Tracey Baxter, Associate Director – Product & Delivery tracey.baxter@nhs.scot.

Next Steps

NHS candidates will be considered firstly on a secondment basis, and so are strongly encouraged to discuss this with their current NHS employer at the earliest opportunity, ideally prior to application.

All applicants who are shortlisted for interview will be contacted by e-mail.

In person OR online interviews will take place on or around 28th September – 1st October 2026. The interview will be conducted over two stages. The first interview will consist of a presentation component and whiteboard exercise; the second interview will focus on values-based questions. The presentation topic will be sent to candidates selected for interview

For further information please refer to the Job Information Pack below.

Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

Please be advised that if you are successful in being offered the role following the recruitment process, you will be expected to attend the office prior to your start date to complete face-to-face pre-employment checks. If you require any adjustments to support this, please let us know.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

If you have any queries regarding the NHS Scotland National Recruitment Portal or the recruitment process, please don't hesitate to contact our recruitment partners, the East Region Recruitment Service, at: EoS.ERRS@nhs.scot.